Why is the “Add Group” button unavailable in the Cloud portal?

Applies to: Patch My PC Cloud

SYMPTOMS

I am trying to add a new Entra ID Security Group to the Patch My PC (PMPC) Cloud portal, but the Add Group button on the Users page is greyed out.

“Add Group” button unavailable

CAUSE

This could be caused by:

  • Your PMPC Cloud company is not connected to Intune.

  • You have already added ten Entra ID Security Groups to your PMPC Cloud company, which is the maximum we currently support.

RESOLUTION

Possible ways to resolve this issue are:

  • Follow the Manage Intune tenants process to check that your PMPC Cloud company is connected to Intune.

  • Remove an existing group and replace it with the group you are trying to add.

  • Add the users of the new group you are trying to add to another Entra ID Security Group that has already been added to the portal.

  • Add the group you are trying to add to another Entra ID Security Group in Entra ID with the same permissions.

  • Add the members of the new/existing group(s) as direct users into the portal directly by following the Add a User process.

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