"Error - Downgrading from an MSP Plus license is currently not supported."

Applies to: Patch My PC Cloud

SYMPTOMS

Why after downgrading my MSP Patch My PC (PMPC) Cloud license, do I get the following error?:

Error

“Downgrading from an MSP Plus license is currently not supported. Please contact [email protected] for further assistance."

CAUSE

You are seeing this error as we currently do not support downgrading an MSP license to a different license level, such as Enterprise Plus or Enterprise Premium.

RESOLUTION

The workaround to this issue is:

1. Remove all of the companies being managed by this MSP license.

2. Delete the company you no longer wish to be an MSP.

3. Onboard a new company to PMPC Cloud.

4. Onboard the new company to Intune Apps and use the new downgraded license.