# Contact Patch My PC Cloud Support

If you encounter any issues with Patch My PC (PMPC) Cloud and need to contact us:

1. In the header area of the portal, click the "**?**" and select **Contact Support**.<br>

   <figure><img src="https://3773699522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX7dvS0r_4fc0AikgJS%2Fuploads%2F4CBp4ZN0SH9Oozymv241%2Fimage.png?alt=media&#x26;token=f78b20b6-e92b-4a26-b1be-56a507a920cd" alt="Clicking the question mark and selecting “Contact Support”"><figcaption></figcaption></figure>

The **Contact Support** dialog box appears.

<figure><img src="https://3773699522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX7dvS0r_4fc0AikgJS%2Fuploads%2FoAcdiTP8bl94hIT8T0kw%2Fimage.png?alt=media&#x26;token=8a1d326d-14bd-460f-af6d-e7dadf609a06" alt="&#x22;Contact Support&#x22; dialog box" width="384"><figcaption></figcaption></figure>

2. Verify that the **From** email address is valid, as this is the email address we will use to contact you.
3. Select the relevant reason for contacting us from the **Subject** dropdown.

<figure><img src="https://3773699522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX7dvS0r_4fc0AikgJS%2Fuploads%2FYQJnPsJnGuoNLaT9dXYA%2Fimage.png?alt=media&#x26;token=295ca461-6cbd-484b-9121-59a40af438f0" alt="&#x22;Subject&#x22; dropdown" width="385"><figcaption></figcaption></figure>

4. Complete the **Description of Issue** field with as much relevant information as possible.

<figure><img src="https://3773699522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX7dvS0r_4fc0AikgJS%2Fuploads%2F5R0B5SFU9qYX8Qz3z3sD%2Fimage.png?alt=media&#x26;token=e998fc05-ee8d-4ea0-ab54-1e4c9f0aecc5" alt="Complete the &#x22;Description&#x22; field" width="379"><figcaption></figcaption></figure>

5. Click **Attach File** and browse to and select a relevant file (such as a ZIP file of logs) that can help us.

<figure><img src="https://3773699522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX7dvS0r_4fc0AikgJS%2Fuploads%2FkmlM7JKpdWMAet6mCzyq%2Fimage.png?alt=media&#x26;token=c50795b4-40dd-4955-bd04-b97752a13485" alt="Clicking &#x22;Attach File&#x22;" width="379"><figcaption></figcaption></figure>

6. Click **Send**

<figure><img src="https://3773699522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX7dvS0r_4fc0AikgJS%2Fuploads%2FpM2mFzdOAwHrlmTSlNrm%2Fimage.png?alt=media&#x26;token=35a91f01-43af-40a4-b9b3-d2013b53bb6a" alt="Clicking &#x22;Send&#x22;" width="376"><figcaption></figcaption></figure>

The **Message sent** notification is shown.

<figure><img src="https://3773699522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX7dvS0r_4fc0AikgJS%2Fuploads%2Fl63xrRa7dtGZLMVBWSuj%2Fimage.png?alt=media&#x26;token=2bc2d318-ebae-4bb2-b522-e83312bc37d9" alt="The &#x22;Message sent&#x22; notification is shown" width="563"><figcaption></figcaption></figure>

A Support Engineer will contact you at the provided email address as soon as possible.
