> For the complete documentation index, see [llms.txt](https://docs.patchmypc.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.patchmypc.com/patch-my-pc-cloud/contact-support.md).

# Contact Patch My PC Cloud Support

If you encounter any issues with Patch My PC (PMPC) Cloud and need to contact us:

1. In the header area of the portal, click the "**?**" and select **Contact Support**.<br>

   <figure><img src="/files/WQkOcRL6abnx0LREWuXV" alt="Clicking the question mark and selecting “Contact Support”"><figcaption></figcaption></figure>

The **Contact Support** dialog box appears.

<figure><img src="/files/86j4F6VTFjSZ6qzgJWk7" alt="&#x22;Contact Support&#x22; dialog box" width="384"><figcaption></figcaption></figure>

2. Verify that the **From** email address is valid, as this is the email address we will use to contact you.
3. Select the relevant reason for contacting us from the **Subject** dropdown.

<figure><img src="/files/Q9E23TuM1GJ0dbWUY7tA" alt="&#x22;Subject&#x22; dropdown" width="385"><figcaption></figcaption></figure>

4. Complete the **Description of Issue** field with as much relevant information as possible.

<figure><img src="/files/RnZnY9A18teQXIQFayqX" alt="Complete the &#x22;Description&#x22; field" width="379"><figcaption></figcaption></figure>

5. Click **Attach File** and browse to and select a relevant file (such as a ZIP file of logs) that can help us.

<figure><img src="/files/0vZs9ydtVNXxeee1Eh1a" alt="Clicking &#x22;Attach File&#x22;" width="379"><figcaption></figcaption></figure>

6. Click **Send**

<figure><img src="/files/pJpgLaMFqpP16c34MDRl" alt="Clicking &#x22;Send&#x22;" width="376"><figcaption></figcaption></figure>

The **Message sent** notification is shown.

<figure><img src="/files/HXwQwhqTbYcIKGWQVJrq" alt="The &#x22;Message sent&#x22; notification is shown" width="563"><figcaption></figcaption></figure>

A Support Engineer will contact you at the provided email address as soon as possible.


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