Log Reference Guide

Applies to: All Patch My PC Products

Sometimes we need you to provide log files for troubleshooting. This guide will help you locate the log files for our different products and usage scenarios.

• Product Specific Logs

• Scenario Specific Logs

Note

See Enable Debug Logging for Publisher for details on how to enable debug logging for Publisher, which can help troubleshoot Publisher-related issues.

Product Specific Logs

This section includes details on the logs for Patch My PC (PMPC) products, which can help you troubleshoot issues and are typically requested by our support team.

• Client

• Publisher

Client

PatchMyPC_Client_Installer_msi.log

PatchMyPC_Client_Installer_msi.log is the primary log to use when troubleshooting installation of the PMPC Client and can be found at:

C:\Windows\Temp\PatchMyPC_Client_Installer_msi.log

Client.log

Client.log logs routine client operations and can be found at:

C:\ProgramData\PatchMyPC\Logs\Client.log

Publisher

PatchMyPC.log

PatchMyPC.log is the primary log file for the Publisher and is often required for troubleshooting by support. The file name and location are:

%PatchMyPCInstallDirectory%\PatchMyPC.log
%PatchMyPCInstallDirectory%\PatchMyPC.lo_

Settings.xml

Settings.xml stores all Publisher settings and is also used for Backup and Restore. The file name and location are:

%PatchMyPCInstallDirectory%\Settings.xml

Scenario Specific Logs

Use this section to help you identify the logs our support team may request for each of the following scenarios:

• Applications - Fails to Create/Update Intune Applications Using Publisher

• Applications - Failing to Create/Update SCCM Applications Using Publisher

• Download Stuck at 0% / Waiting to install / Preparing to download

• Intune Apps/Updates Failing to Install on Client Devices

• SCCM Applications Failing to Install on Client Devices

• SCCM Automatic Deployment Rule Failing for Third-Party Updates

• Software Updates - Failing to Publish Updates Using SCCM In-Console Publishing

• Software Updates - Failing to Publish Updates to WSUS Using Publisher

• Third-Party Software Updates Failing to Install on Client Devices

• Updates Failing to Download to a Deployment Package using SCCM Console

Applications - Fails to Create/Update Intune Applications Using Publisher

To troubleshoot issues with using PMPC Publisher to create apps in Intune, we need the following logs:

%PatchMyPCInstallDirectory%\PatchMyPC.log
%PatchMyPCInstallDirectory%\PatchMyPC.lo_
%PatchMyPCInstallDirectory%\Settings.xml
%PatchMyPCInstallDirectory%\PatchMyPC-DownloadHistory.csv
%PatchMyPCInstallDirectory%\PatchMyPC-PublishingHistory.csv

Applications - Failing to Create/Update SCCM Applications Using Publisher

To troubleshoot issues with using PMPC Publisher to create applications in SCCM, we need the following logs:

%PatchMyPCInstallDirectory%\PatchMyPC.log
%PatchMyPCInstallDirectory%\PatchMyPC.lo_
%PatchMyPCInstallDirectory%\Settings.xml
%PatchMyPCInstallDirectory%\PatchMyPC-DownloadHistory.csv
%PatchMyPCInstallDirectory%\PatchMyPC-PublishingHistory.csv
%SCCMInstallFolder%\Logs\SMSProv*.log

Download Stuck at 0% / Waiting to install / Preparing to download

To troubleshoot update installation errors on a client, we need the following client logs:

%WinDir%\CCM\Logs\CAS*.log
%WinDir%\CCM\Logs\CIAgent.*log
%WinDir%\CCM\Logs\ClientLocation*.log
%WinDir%\CCM\Logs\CMBITSManager*.log
%WinDir%\CCM\Logs\ContentTransferManager*.log
%WinDir%\CCM\Logs\DataTransferService*.log
%WinDir%\CCM\Logs\LocationServices.log*.log
%WinDir%\CCM\Logs\StateMessage.log
%WinDir%\CCM\Logs\UpdatesDeployment*.log
%WinDir%\CCM\Logs\UpdatesHandler*.log
%WinDir%\CCM\Logs\UpdatesStore*.log
%WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log (If exist)

Intune Apps/Updates Failing to Install on Client Devices

To troubleshoot issues with Intune apps installing on a client, we need the following client logs:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log

Important

For user-based apps, the logs mentioned above will reside in the following locations:

• %LocalAppData%\PatchMyPCIntuneLogs\PatchMyPC-Scriptrunner.log

• %Temp%\PatchMyPC-SoftwareDetectionScript.log

• %Temp%\PatchMyPC-SoftwareUpdateDetectionScript.log

Note

These logs were previously stored under ProgramData, but the locations were changed due to a permission issue on shared devices. Log files created under ProgramData could only be written to by the original owner, which caused Access Denied log errors when other users installed user-based apps on the same device.

%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\Win32AppInventory.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AppWorkload.log

Note

Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.

SCCM Applications Failing to Install on Client Devices

To troubleshoot SCCM application installation errors on a client, we need the following client logs:

%WinDir%\CCM\Logs\AppDiscovery*.log
%WinDir%\CCM\Logs\AppEnforce*.log
%WinDir%\CCM\Logs\AppIntentEval*.log
%WinDir%\CCM\Logs\CAS*.log
%WinDir%\CCM\Logs\CIAgent.*log
%WinDir%\CCM\Logs\DataTransferService*.log
%WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log
%WinDir%\CCM\Logs\PatchMyPC-SoftwareDetectionScript.log
%WinDir%\CCM\Logs\StateMessage.log

SCCM Automatic Deployment Rule Failing for Third-Party Updates

To troubleshoot automatic deployment rules failing for third-party updates, we need the following server logs:

C:\Program Files\Microsoft Configuration Manager
PatchDownloader.log*

Important

In the example above, we have assumed the main SCCM installation directory is: C:\Program Files\Microsoft Configuration Manager

Also, the location of the PatchDownloader.log can vary, as detailed in the Log files by functionality section of the Log file reference article. For example, it could be in one of the following locations:

• C:\Program Files\SMS_CCM\Logs\PatchDownloader*.log (most common location)

• C:\Program Files\Microsoft Configuration Manager\Logs\PatchDownloader*.log

• %WinDir%\CCM\Logs

Tip

If you are unable to locate the PatchDownloader.log check the following Registry key on the Site Server, which will tell you where it is:

HKLM\SOFTWARE\Microsoft\CCM\Logging\@Global:LogDirectory

Software Updates - Failing to Publish Updates Using SCCM In-Console Publishing

To troubleshoot SCCM in-console publishing, we need the following log files from the SUP/WSUS server where the service is installed:

%SiteSystemLogsFolder%\SMS_ISVUPDATES_SYNCAGENT*.log
%SiteServerLogsFolder%\wsyncmgr*.log
%SiteServerLogsFolder%\WCM*.log

Note

We may require the following log, which should only be sent to us if requested due to its large size:

%ProgramFiles%\Update Services\LogFiles\SoftwareDistribution.log

Software Updates - Failing to Publish Updates to WSUS Using Publisher

To troubleshoot publish third-party updates to WSUS PMPC Publisher, we need the following log files from the SUP/WSUS server where the service is installed:

%PatchMyPCInstallDirectory%\PatchMyPC.log
%PatchMyPCInstallDirectory%\PatchMyPC.lo_
%PatchMyPCInstallDirectory%\Settings.xml
%PatchMyPCInstallDirectory%\PatchMyPC-DownloadHistory.csv
%PatchMyPCInstallDirectory%\PatchMyPC-PublishingHistory.csv
%SiteServerLogsFolder%\wsyncmgr*.log
%SiteServerLogsFolder%\WCM*.log

Note

We may require the following log, which should only be sent to us if requested due to its large size:

%ProgramFiles%\Update Services\LogFiles\SoftwareDistribution.log

Third-Party Software Updates Failing to Install on Client Devices

To troubleshoot update installation errors on a client, we need the following client logs:

%WinDir%\CCM\Logs\CAS*.log
%WinDir%\CCM\Logs\DeltaDownload*.log
%WinDir%\CCM\Logs\ScanAgent*.log
%WinDir%\CCM\Logs\StateMessage.log
%WinDir%\CCM\Logs\UpdatesDeployment*.log
%WinDir%\CCM\Logs\UpdatesHandler*.log
%WinDir%\CCM\Logs\UpdatesStore*.log
%WinDir%\CCM\Logs\DataTransferService*.log
%WinDir%\CCM\Logs\WUAHandler*.log
%WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log (If exist)
%WinDir%\WindowsUpdate.log

Note

On Windows 8.1 and later you need to run Get-WindowsUpdateLog in PowerShell.

Updates Failing to Download to a Deployment Package using SCCM Console

To troubleshoot updates failing to download into a deployment package from the SCCM console, we need the following log from the machine running the SCCM console:

%temp%\PatchDownloader*.log

Note

If you are using an RDP session, the patchdownloader.log may be in a numbered sub-folder in your Users %temp% folder.

Enable Debug Logging for Publisher

Enabling Debug logging in Publisher is often helpful for troubleshooting publishing-related issues.

To enable Debug logging:

1. Open Publisher.

2. On the General tab, under the Logging Options section, select Debug

1. Click Save and Close to close the Publisher.

2. Open Services.msc

3. Locate the PatchMyPCService service, then click Restart to restart the service.

Debug Logging for Publisher is now enabled.

Once you have completed troubleshooting, you should disable Debug logging by repeating this process, but selecting Information from the Logging Level dropdown in Publisher.