Getting Started
  • 📌Patch My PC Product Documentation
  • On-Premises Publisher
    • Publisher Release Notes
      • Publisher Preview Releases
      • Publisher 1.x Releases
    • Publisher Reference
      • Telemetry Data collected by Patch My PC On-Premises Publisher
  • Patch My PC Cloud
    • Cloud Release Notes
    • Cloud Requirements
    • Onboard to Cloud
    • Cloud Deployments
      • Overview of Cloud Deployments
      • Deploying an App using Cloud
        • Cloud "General Information" Deployment tab
        • Cloud "Configurations" Deployment tab
          • Cloud "Scripts" Deployment Tool
            • Cloud Pre-Install Scripts
            • Cloud Post-Install Scripts
            • Cloud Pre-Uninstall Scripts
            • Cloud Post-Uninstall Script
          • Install Parameters (Deployments)
          • Dependencies (Deployments)
          • Role Scope Tags (optional)
          • Extra Files (Deployments)
          • Categories (Deployments)
          • ESP Profiles (Deployments)
          • Retention Policy (Deployments)
          • Return Codes (Deployments)
        • Cloud "Assignments" Deployment tab
        • Cloud "Summary" Deployment tab
      • Deploy the same App with Cloud using multiple configurations
      • Create a Cloud Deployment Without Assignments
      • Use a Template in Cloud Deployments
      • Cloud Update Rings
        • Overview of Cloud Update Rings
        • How Cloud Update Rings Are Created
        • How the Sync Schedule in Cloud affects Update Rings
        • How Cloud Update Rings Handle New Versions
        • How Cloud Update Rings Affect Dependencies
        • Create Update Rings in Cloud
        • Edit Update Rings in Cloud
        • View Cloud Update Rings
        • Check if an Update Ring has been created in Cloud
        • Update a Cloud Update Ring
        • Convert Existing Cloud Deployments to use Update Rings
        • Delete Update Rings in Cloud
      • Monitor a Cloud Deployment
      • Manage Updates in Cloud
        • Pause Cloud Updates
        • Resume Cloud Updates
        • "Sync Now" Cloud feature
      • Manage Cloud Deployments
        • View a Cloud Deployment's Properties
        • Edit a Cloud Deployment
        • Recreate a Cloud Deployment
        • Sort Cloud Deployments
        • Delete a Cloud Deployment
    • Cloud Events
      • Overview of Cloud Events
      • Search for a Cloud Event
      • Filter Cloud Events
      • Export Cloud Events
      • Sort Cloud Events
      • Find out more information about a Cloud Event
      • Change the number of Cloud Events per page
      • Navigate between pages of Cloud Events
      • Cloud Events Reference
        • General Cloud Events Reference
        • Security Cloud Events Reference
    • Discovery in Cloud
      • Overview of Cloud Discovery
      • Deploy an Unmanaged app using Cloud
      • Manage Cloud Managed Apps
      • Refresh Cloud Discovery Data
      • Cloud Discovery Managed Apps Reference
    • Cloud Administration
      • Manage your Cloud Company
        • Enable Cloud Preview Features
        • Grant Patch My PC Support access to your Cloud portal
        • Delete your Cloud Company
        • Recover your Cloud Company
        • Cloud Company Reference
      • Manage Cloud Users
        • Add a Cloud User
        • Using Entra ID Security Groups in Cloud
          • Add an Entra ID Group to Cloud
          • View an Entra ID Group's Membership in Cloud
          • Modify an Entra ID Group in Cloud
          • Remove an Entra ID Group from Cloud
        • Modify a Cloud User
        • Delete a Cloud User
        • Manage Cloud Access Requests
          • Approve a Cloud Access Request
          • Reject a Cloud Access Request
        • Manage Cloud Invitations
          • Accept a Cloud Invitation
          • Copy a Cloud Invitation’s link
          • Resend a Cloud Invitation
          • Delete a Cloud Invitation
        • Cloud User Roles Reference
      • Manage your Environments in Cloud
        • Manage Cloud Intune tenants
        • Manage your Cloud License
        • Rename your Cloud Environment
      • Manage Cloud Connections
        • Add a Connection
        • Verify a Publisher connection from Cloud
        • Delete a Cloud Connection
      • Manage Cloud Branding
        • Add Cloud Branding
        • Modify Cloud Branding
        • Recreate Cloud Branding
        • Cloud Branding V2
          • Add Cloud Branding V2
          • Modify/Recreate Cloud Branding V2
          • Delete Cloud Branding V2
          • Managing Localizations in Cloud V2
          • Default Language Notifications in Cloud
      • Manage Cloud Notifications
        • Add a Cloud Notification
        • Create a Webhook notification in Cloud
        • Create a Microsoft Teams Webhook Notification in Cloud
        • Create a Slack Webhook Notification in Cloud
        • Create a Cloud Email notification
        • Modify a Cloud Notification
        • Delete a Cloud Notification
        • Cloud Notifications Reference
          • Test a Microsoft Teams Webhook Notification in Cloud
          • Test a Slack Webhook Notification in Cloud
          • Test an Email Notification in Cloud
        • Webhooks Reference
          • Create a Microsoft Teams Webhook
          • Create a Slack Webhook
      • Manage Cloud Naming Conventions
        • Configure Cloud Naming Conventions
        • Modify Cloud Naming Conventions
      • Manage the Sync Schedule in Cloud
      • Manage Cloud Deployment Templates
        • Add a Cloud Deployment Template
        • Edit a Cloud Deployment Template
        • Configure a Default Cloud Deployment Template
        • Delete a Cloud Deployment Template
      • Delete the Patch My PC Cloud Enterprise Application
    • Binary Free Apps
      • Binary Free Apps Overview
      • Deploy a Binary Free App
      • Manage New Version Notifications for a Binary Free App
      • Update a Binary Free App
    • Custom Apps
      • Custom Apps Overview
      • Custom Apps Requirements
      • Onboard to Custom Apps
      • Create a Custom App
        • Upload the Primary Installer for a Custom App
        • Custom Apps "File" tab
        • Custom Apps "General Information" tab
        • Custom Apps "Configuration" tab
        • Custom Apps "Detection Rules" tab
        • Custom Apps "Summary" tab
      • Publish a Custom App
      • Modify a Custom App
      • Update a Custom App
      • Delete a Custom App
      • Custom Apps Reference
        • Find properties for EXE-Based Installers
        • Uninstall a Custom App
    • Intune Apps
      • Intune Apps Overview
      • Intune Apps Requirements
      • Onboard to Intune Apps
        • Onboard to Intune Apps for Custom Apps users
      • Feature Comparison with Publisher
    • macOS Support in Cloud
      • Filter by OS in Cloud
      • Deploy a macOS app in Cloud
      • Supported Assignment Types & Settings for Cloud macOS Deployments
    • Managed Service Provider
      • Managed Service Provider Overview
      • Managed Service Provider Requirements
      • License the Managed Service Provider Feature
      • MSP App Sets
        • Create an MSP App Set
        • Edit an MSP App Set
        • Delete an MSP App Set
      • MSP Custom Apps
        • Create an MSP Custom App
        • View all MSP Custom Apps
        • Deploy an MSP Custom App
        • Edit an MSP Custom App
        • Update an MSP Custom App
        • Delete an MSP Custom App
      • Managed Service Provider Administration
        • Manage MSP Companies
          • Add a Company to Manage (Cloud MSP)
          • Choose a Company to Manage (Cloud MSP)
          • Remove a Company from being Managed (Cloud MSP)
        • Manage MSP Users
        • Manage MSP Deployments
        • Manage MSP Events
        • Manage MSP Notifications
      • Non-Replicating MSP Settings
    • Cloud Troubleshooting
      • Troubleshooting Onboarding to Cloud
        • “Need admin approval” message when onboarding to Cloud
        • “Permissions requested” dialog box not shown during onboarding to Cloud
      • Troubleshooting App Catalog in Cloud
        • Why is the "Delete" option greyed out for an app in Cloud?
      • Troubleshooting Binary Free Apps
        • “Unable to verify the file you are trying to upload” error in Binary Free Apps
      • Troubleshooting Cloud Branding
        • Why don’t I see the “Branding” node in the Cloud portal?
      • Troubleshooting a Cloud Company
        • "Error - Claim Ownership Failed" when trying to recover a Cloud Company
        • "Tenant recovery has been disabled for this account" error when trying to recover a Cloud Company
        • Why can’t I access my Cloud Company?
        • Why can’t I Delete my Cloud Company?
      • Troubleshooting Custom Apps
        • General Custom Apps Troubleshooting
      • Troubleshooting Cloud Dependencies
        • Why is an app not shown in the “App Dependencies” dropdown in Cloud?
      • Troubleshooting Cloud Deployments
        • “500 Internal Server Error” when adding an assignment to a Cloud deployment
        • “A deployment with the same name <deployment_name> already exists” error when deploying a Cloud app
        • Browser Crashes when uploading a large number of files using the Cloud portal
        • “Group not found” shown for an Assignment of a successful Cloud deployment
        • "These settings are locked after deployment to prevent installation issues" message in Cloud
        • Troubleshooting an Intune Apps Deployment
        • "TypeError: Failed to fetch" error when trying to upload a Pre or Post Script in Cloud
        • Why do I see a yellow exclamation mark ("!") beside a Cloud deployment?
        • Why is the “Deploy” button greyed out in Cloud?
        • Why is “Edit” Unavailable for a Cloud Deployment?
      • Troubleshooting Cloud Discovery
        • Why don’t I see the “Discovery” node in the Cloud portal?
        • Why is the “Edit” button disabled beside a Cloud Managed App?
      • Troubleshooting Cloud Environments
        • “Intune connection with the same Id found in another environment” error in Cloud
        • “Need admin approval” message when connecting to Intune from Cloud
        • Why don't I see the ellipsis to edit my Environment or License in the Cloud portal?
      • Troubleshooting Cloud Events
        • Why don’t I see the “Events” node in the Cloud portal?
      • Troubleshooting Intune Apps for Cloud
        • What happens if the Patch My PC Cloud Enterprise App is deleted?
        • Troubleshooting HTTP Status Codes in Cloud
      • Troubleshooting Cloud Licensing
        • "Your license doesn't match the specified SKU" error in Cloud
        • “Your trial has expired” error in Cloud
        • “Your trial license expires in xx days” error in Cloud
      • Troubleshooting Cloud Managed Service Provider
        • “Customer has active connections. Please disconnect them first in order to delete the company” error
        • “Error - Intune connection with the same Id found in another environment!” Cloud error
        • "Unable to disconnect this customer as they do not have a user with the Full Admin..." Cloud error
      • Troubleshooting Cloud Notifications
        • Why don’t I see the “Notifications” node in the Cloud portal?
      • Troubleshooting Cloud Sign in
        • “The service is currently unavailable in the <region_code> region” error in Cloud
      • Troubleshooting Cloud Update Rings
        • "Error - Editing is not allowed until all rings are created after the configured delay" Cloud error
      • Troubleshooting Cloud Users
        • “Unable to change the role of this group as it was not found in Entra ID” error in Cloud
        • Why don’t I see the “Users” node in the Cloud portal?
        • Why is the “Add Group” button unavailable in the Cloud portal?
        • Why is the “Add Group” button unavailable on the “Available Groups” page of the Cloud portal?
        • “You currently have only one user with Access Management privileges” error in Cloud
    • Cloud Reference
      • About the Patch My PC Code-Signing Certificate
        • Using a Custom Configuration Policy to deploy the Patch My PC certificate
        • Using a script to deploy the Patch My PC certificate
      • Cloud App Catalog Icon Reference
      • Cloud Email Reference
        • Example Cloud Access Request Email
        • Example Cloud Access Approved Email
        • Example Cloud Access Rejected Email
        • Example Cloud Account Recovery Email
        • Example Binary Free App Update Email
        • Example Binary Free App Successfully Updated Email
        • Example Cloud Invitation Email
        • Example Cloud Updates Report Email
      • Entra ID Reference
        • Create an App Registration in Entra ID
        • Delete an App Registration in Entra ID
      • Intune Reference
        • Check App Categories in Intune
        • Check App Version Retention in Intune
        • Check Detection Rules in Intune
        • Check ESP Profiles in Intune
        • Check Return Codes in Intune
        • Check Scope Tag Assignments in Intune
      • Cloud Permissions Reference
        • Permissions required for Patch My PC Cloud
        • Permissions required for Intune Apps
      • Telemetry Data collected by Patch My PC Cloud
      • Unsupported File Names and Extensions in Cloud
    • Cloud Product Limits
    • Cloud Glossary
    • Contacting Patch My PC Cloud Support
  • Patch My PC CVE Insights
    • Overview of CVE Insights
    • CVE Insights Requirements
    • Install CVE Insights
    • Using CVE Insights
      • CVE Insights "News" tab
      • CVE Insights "Analytics" tab
      • CVE Insights "Alerts" tab
      • CVE Insights "Settings" tab
      • Using Search in CVE Insights
      • Managing CVE Insights Notifications
  • Patch My PC Insights
    • Advanced Insights Release Notes
      • Insights Inventory Extension Release Notes
    • Advanced and Patch Insights Requirements and Prerequisites
      • Insights Certificate Requirements
      • Insights Software Requirements
      • Insights Network Requirements
    • Download and Install Insights
      • Insights SSL Certificate Configuration
      • Insights SQLite Database
      • Insights IIS Configuration selection
      • Insights Installation Summary
      • Insights Installation Completion
    • Upgrading Insights
      • Upgrading to Advanced Insights 2.1 and later from 1.0.x and 2.0.x versions
    • Modify Insights
      • Modify Insights SSL Certificate
      • Modify Insights Network Port
      • Insights Password reset
      • Modify Insights IIS App Pool Identity
    • Uninstalling Insights
    • Backup and Restore Insights Configuration
    • Insights SQL Permission requirements
    • Insights Configuration Manager Permission requirements
    • Using Insights for the first time
    • Insights Proxy Support
    • Advanced Insights Inventory Extensions
      • Overview of Advanced Insights Inventory Extension
      • Insights Custom Client Actions
      • Insights WMI Class Definitions
    • Insights External Services Dell Warranty API
    • Insights External Services HP Warranty (Workforce Experience)
    • Insights External Services Lenovo Warranty API
    • Advanced Insights and Microsoft Updates Inventory
    • Insights Active Directory Integration & RBAC
    • Advanced Insights Active Directory Group to Role Assignment
    • Advanced Insights Azure AD (Entra ID) Authentication
    • Requirements for Advanced Insights Remote Control
    • Launching Remote Control of a Client from Advanced Insights
    • Advanced Insights Configuration Manager Console Extension
    • Advanced Insights Custom Dashboards
      • Creating your first Advanced Insights Custom Dashboard
      • Editing an Advanced Insights Custom Dashboard
      • Sharing an Advanced Insights Custom Dashboard
    • Advanced Insights Dashboard Guides
      • Advanced Insights "Home" Dashboard
      • Advanced Insights "Resources" Dashboard
        • Advanced Insights "Collections" Dashboard
        • Advanced Insights "Devices" Dashboard
        • Advanced Insights "Users" Dashboard
      • Advanced Insights "Hardware" Dashboard
        • Advanced Insights "Displays" Dashboard
        • Advanced Insights "Batteries" Dashboard
        • Advanced Insights "Storage" Dashboard
        • Advanced Insights "Graphics Adapters" Dashboard
        • Advanced Insights "Wireless Adapters" Dashboard
      • Advanced Insights "Software" Dashboard
        • Advanced Insights "Applications" Dashboard
        • Advanced Insights "Client Inventory" Dashboard
        • Advanced Insights "Software Usage" Dashboard
        • Advanced Insights "Microsoft 365 Apps" Dashboard
        • Advanced Insights "ODBC Connections" Dashboard
        • Advanced Insights "Browser Extensions" Dashboard
      • Advanced Insights "Operating Systems" Dashboard
        • Advanced Insights Operating Systems "Dashboard"
        • Advanced Insights "Windows 11 Readiness" Dashboard
        • Advanced Insights "Local Administrators" Dashboard
        • Advanced Insights "OS Uptime" Dashboard
        • Advanced Insights "User Profiles" Profiles
      • Advanced Insights "Software Updates" Dashboard
        • Advanced Insights Software Updates "Dashboard"
        • Insights "Updates" Dashboard
        • Insights "Update Groups" Dashboard
        • Insights "Update Deployments" Dashboard
        • Insights "Windows OS" Dashboard
        • Insights "Computer Status" Dashboard
        • Insights "Microsoft Updates" Dashboard
        • Insights "Update Trend" Dashboard
      • Advanced Insights "Security and Compliance" Dashboard
        • Advanced Insights "BitLocker" Dashboard
    • Advanced Insights Log Collector
    • Advanced Insights IIS Application Pool Identity
    • Two Factor Authentication in Insights
    • Telemetry Data collected by Advanced Insights
  • Patch My PC MEM Patching Optimizer
    • MEM Patching Optimizer Requirements
    • Download and Install MEM Patching Optimizer
    • Running Tests using MEM Patching Optimizer
    • Updating MEM Patching Optimizer
  • Patch My PC ROI Tool
  • Patch My PC Product Reference
    • Language Support in Patch My PC On-Premises Publisher and Cloud
    • Supported Variables in Patch My PC On-Premises Publisher and Cloud
  • 🔧Publisher Installation Guides
    • Install Publisher with ConfigMgr
      • Requirements
      • Download and Install
      • License Key
      • Certificate Configuration
      • Updates (On-premises Publisher)
      • ConfigMgr Apps
      • Sync Schedule
      • Alerts
      • Advanced
    • Install Publisher with Intune
      • Requirements
      • Download and Install
      • License Key
      • Azure App Registration
      • Intune Apps
      • Intune Updates
      • Sync Schedule
      • Alerts
      • Advanced
    • Install Publisher with WSUS Standalone
      • Requirements
      • Download and Install
      • License Key
      • Certificate Configuration
      • Enable Standalone WSUS Mode
      • Updates (On-premises Publisher)
      • Sync Schedule
      • Verify Third-Party Updates Appear in WSUS Console
      • Alerts
      • Advanced
  • 💁‍♂️ Get Help
    • Open a Support Case
    • Live Demo, Setup & Review Calls
      • Book a Live Demo
      • Book a Guided Setup Call
      • Book an Environment Review Call
    • Log Reference Guide
  • 🔁Release History
    • Advanced Insights Releases
      • Inventory Extension Releases
    • Patch My PC Cloud Releases
    • Publisher Releases
      • Publisher 1.x Releases
      • Preview Releases
    • ROI Tool Releases
  • 🤝Resources
    • Patch My PC Website
    • Download Installer
    • FAQ
    • Homepage
    • Roadmap
    • UserVoice
    • About Us
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  1. Patch My PC Cloud
  2. Cloud Troubleshooting

Troubleshooting Cloud Licensing

Applies to: Patch My PC Cloud

This section contains articles on troubleshooting Patch My PC (PMPC) Cloud licensing-related issues.

PreviousTroubleshooting HTTP Status Codes in CloudNext"Your license doesn't match the specified SKU" error in Cloud

Last updated 6 months ago

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