Why can’t I access my Cloud Company?
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Applies to: Patch My PC Cloud
I am trying to onboard to the Patch My PC Cloud (PMPC) portal. My company is listed on the Select the Company You Want to Sign-In To screen and I’ve clicked Request Access.
However, no one remembers who registered the company, so I cannot gain access.
This problem occurs if you only have one user with Access Management privileges and that user has now left or if someone has previously registered your company with PMPC Cloud.
To resolve this issue, follow the process to regain access.
Once you regain access, ensure you set up at least two users with the Full Admin with Access Management user role as detailed in . This will help you avoid this problem in the future.
