Why can’t I access my Cloud Company?
Applies to: Patch My PC Cloud
SYMPTOMS
I am trying to onboard to the Patch My PC Cloud (PMPC) portal. My company is listed on the Select the Company You Want to Sign-In To screen and I’ve clicked Request Access.
However, no one remembers who registered the company, so I cannot gain access.

CAUSE
This problem occurs if you only have one user with Access Management privileges and that user has now left or if someone has previously registered your company with PMPC Cloud.
RESOLUTION
To resolve this issue, follow the Recover Your Company process to regain access.
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