Manage MSP Users

Applies to: Patch My PC Cloud

Managed Service Providers (MSPs) can manage users in both their own Patch My PC (PMPC) Cloud company and any child companies they manage using the standard Manage Users processes.

This includes inviting users of the child company to their PMPC Cloud portal.

Any users created in the MSP parent company will automatically be assigned the same role in any child company, as child companies inherit user roles from the parent company.

For example, if a user is created in the parent company and assigned the Full Admin with Access Management role, they will have the same role permissions in any child companies.

Note

Any accounts created in the parent company will not appear in any child companies.

Also, if the MSP creates a new child company, no users are automatically created in the child company.

Once an MSP has created a child company, users can request access to it by attempting to sign in to the portal using an email address that matches the one used to onboard the child company.

The parent company admin will need to navigate to the Users node on the relevant child company to approve or reject any access requests.

Note

If the child company does not have any existing admin users, the access request email will be sent to the admin of the parent company. See Managing MSP Notifications for more details on how notifications, including emails are handled in MSP companies.