Why don’t I see the “Users” node in the Cloud portal?

Applies to: Patch My PC Cloud

SYMPTOMS

I have signed into the Patch My PC (PMPC) Cloud portal, but I don’t see the Users node.

CAUSE

This is because your portal account has not been granted Access Management privileges.

RESOLUTION

To resolve this issue, ask a user with Access Management privileges to follow the Managing Access Management privileges for a User process in the Modify a User article.

Once you have granted the user Access Management privileges, if they refresh their portal the Users node appears.