“Error - Intune connection with the same Id found in another environment!”

How to resolve the “Error - Intune connection with the same Id found in another environment!” error when a parent MSP company is trying to create a child company

Applies to: Patch My PC Cloud

SYMPTOMS

I am trying to create a child company using the Managed Service Provider (MSP) feature of Patch My PC (PMPC) Cloud.

However, after clicking Connect and authenticating, I get the following error:

Error

Intune connection with the same Id found in another environment!

CAUSE

This is because the Intune tenant you are trying to connect is already in use by another company, probably because the child company already exists.

We do not support sharing an Intune tenant between multiple PMPC Cloud companies.

RESOLUTION

Sign in to the child company and navigate to Settings | Environments and if Intune is already connected, delete the connection.

Note

See Deleting an Intune tenant connection for more information.