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On this page
  • Review Custom Apps Reference:
  • Check Installation Commands:
  • Considerations
  • List of Common Installation Switches
  • Test Locally
  • Additional Troubleshooting Steps
  • Support Limitations
  • Getting Support

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  1. Installation Guides
  2. Patch My PC Cloud
  3. Troubleshooting (Cloud)
  4. Custom Apps

General Custom Apps Troubleshooting

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Last updated 1 month ago

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Applies to: Patch My PC (PMPC) Cloud Custom Apps

If issues arise when deploy apps using Patch My PC (PMPC) Cloud Custom App deployments, please follow these initial troubleshooting steps:

Please also consider the following when using the Custom Apps feature:

Review Custom Apps Reference:

Please review the section.

Check Installation Commands:

Verify you are using the correct commands, switches, and parameters:

  • Consult vendor installation guides

  • Review knowledge base or deployment documentation

  • Resources:

  • Try running the installer with the following common switches for guidance: /?, -?, /h, or --help

  • Extract the installer files to locate their documentation.

  • Search vendor forums/support sites using "command line" terms.

Considerations

  • Apps must support silent install

  • Per-user MSI’s are not currently supported

  • Putting the Architecture in the DisplayName forces detection to look in the 64bit Uninstall ARP key - example: x64 or 64bit or 64-bit

  • Apps need a valid DisplayVersion for detection. For example, 1.00-00e.2 is not a valid version number

List of Common Installation Switches

Installer Technology
Silent/Quiet Install
Prevent Reboot

MSI

/quiet or /q or /qn

/norestart or REBOOT=ReallySuppress

NSIS (Nullsoft)

/S (case sensitive!)

Inno Setup

/SP- /VERYSILENT /SUPPRESSMSGBOXES

/NORESTART

InstallShield

/s or /s or /SMS

Test Locally

Use a checklist similar to that below, before deploying via PMPC Cloud to thoroughly test installations locally:

Test Case
Pass
Fail
Notes

Manual Installation

✔️

Manual Uninstallation

❌

User Prompt Verification

List prompts encountered

Silent Installation (/quiet /noreboot)

Custom Pre-Installation Scripts

Custom Post-Installation Scripts

Application Launch After Install

Installation on Clean System

Installation over Previous Version

Logging Verification

Disk Space Requirements Check

System Restart Behavior

Installed as SYSTEM using psexec

Additional Troubleshooting Steps

  • Review Logs: Examine vendor-specific logs for detailed error messages

  • Simplify Installation: Divide complex installations into simpler steps to isolate issues.

Support Limitations

  • Use proprietary or unusual installation methods

  • Require specific environmental configurations

  • Need specialized knowledge from the vendor

  • Employ installation technologies incompatible with our service.

Our Support Team Can Help With:

  • Initial setup of the Custom Apps feature

  • Successful uploads of Custom Apps

  • Verification that apps appear correctly for publishing in Patch My PC Publisher

  • Uploading applications to the Custom Apps portal

  • Connecting to the Patch My PC Publisher

  • Resolving login and user invitation issues within the Custom Apps portal

  • Addressing errors related to Custom Apps appearing in PatchMyPC.log or the Custom Apps UI.

"Best-Effort" Support Offered for Custom Apps that fail:

  • Installation on devices

  • To be detected post-installation.

Our Support Team Cannot:

  • Guarantee packaging success for every application through the Custom Apps feature

  • Create Custom Apps on behalf of customers

  • Write custom scripts to facilitate app installations.

Getting Support

Our team will support you within our capabilities, as outlined above.

But, for highly specialized or complex apps, complete solutions may not always be possible. If an app issue falls beyond our scope, consider consulting directly with the application vendor.

Not all newer version of applications will automatically remove the existing version. Consider using the Patch My PC community script as a in that scenario

Test the app installs okay as the SYSTEM user using . Intune will install apps in the SYSTEM context and this may affect installation and/or detection.

As detailed in our , full deployment support for every custom application cannot be assured. Some applications may:

To submit a support case concerning Custom Apps you, and choose “Custom Apps” as the product.

🔧
PsExec
Custom Apps Support Statement
Open a Support Case
Custom Apps Reference
Silent Install HQ
IT Ninja
App Deploy News
Review Custom Apps Reference
Check Installation Commands
Review the Considerations when using Custom Apps
Consult our List of Common Installation Switches
Test Locally
Additional Troubleshooting Steps
Support Limitations
Uninstall-Software.ps1
Pre-Install Script