Contacting Support

If you encounter any issues with Patch My PC (PMPC) Cloud and need to contact us:

1. In the header area of the portal, click the "?" and select Contact Support.

   

The Contact Support dialog box appears.

1. Verify that the From email address is valid, as this is the email address we will use to contact you.

2. Select the relevant reason for contacting us from the Subject dropdown.

1. Complete the Description of Issue field with as much relevant information as possible.

1. Click Attach File and browse to and select a relevant file (such as a ZIP file of logs) that can help us.

1. Click Send

The Message sent notification is shown.

A Support Engineer will contact you at the provided email address as soon as possible.