Grant Patch My PC Support access to your Cloud portal

Applies to: Patch My PC Cloud

You can grant Patch My PC (PMPC) support access to your portal to help troubleshoot issues.

To change the access level granted to PMPC to your portal:

  1. Navigate to Settings | Company.

  2. Scroll down to the Customer Support section.

Note

The Usage tab shown in the screenshots in this article is a new feature that will be released soon.

Scrolling down to the “Customer Support” section.

  1. Slide the Grant Access slider to the right to allow PMPC Support to access your portal.

Sliding the “Grant Access” slider to the right to allow PMPC Support to access your portal.

  1. Select the amount of time you wish to grant access to our support team from the Access period dropdown if you want to be longer than the default of 1 day.

Select the amount of time to grant our support team access from the "Access period" dropdown

  1. Select the relevant level of access you want to grant from the Access Type dropdown:

    1. Cloud Admin Read Only – PMPC Support can only see your portal but cannot make any changes.

    2. Full Admin – PMPC Support can impersonate you and have full access to your portal.

Important

Full Admin does not include access management, i.e., PMPC cannot invite another user to your company on your behalf. Also, any actions PMPC perform are logged in the Events area, where you can review them as required.

“Access type” dropdown

  1. Click Save to save your changes.

Clicking “Save” to save your changes.

The Success - Company information updated notification is shown.

“Success - Company information updated” notification

The timer now begins counting down. You can click Edit to amend it as required or even revoke access if your issue is resolved before the timer expires.

Access timer counting down

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