Launching Remote Control of a Client

Using Advanced Insights to access ConfigMgr Remote Control tools (this is not relevant for Patch Insights)

Applies to: Advanced Insights

Anywhere in the Advanced Insights portal when you click a computer name you will be shown the Device View. If the device is online the Remote Control button in the top right hand corner will be available.

Device View

A confirmation message is shown

Remote Control confirmation

Following which the Remote Control tool will launch.

If you are missing the setup outlined in the "Requirements for Remote Control" document, you will be shown this message.

Missing handler message

Clicking yes will take you to the Requirements for Remote Control documentation page. You must complete the rest of the requirements above to be able to use the tool.