Getting Started
  • Patch My PC Product Documentation
  • Patch My PC CVE Insights
    • Overview of CVE Insights
    • CVE Insights Requirements
    • Install CVE Insights
    • Using CVE Insights
      • CVE Insights "News" tab
      • CVE Insights "Analytics" tab
      • CVE Insights "Alerts" tab
      • CVE Insights "Settings" tab
      • Using Search in CVE Insights
      • Managing CVE Insights Notifications
  • 🔧Installation Guides
    • Configuration Manager
      • Requirements
      • Download and Install
      • License Key
      • Certificate Configuration
      • Updates (On-premises Publisher)
      • ConfigMgr Apps
      • Sync Schedule
      • Alerts
      • Advanced
    • Intune
      • Requirements
      • Download and Install
      • License Key
      • Azure App Registration
      • Intune Apps
      • Intune Updates
      • Sync Schedule
      • Alerts
      • Advanced
    • WSUS Standalone
      • Requirements
      • Download and Install
      • License Key
      • Certificate Configuration
      • Enable Standalone WSUS Mode
      • Updates (On-premises Publisher)
      • Sync Schedule
      • Verify Third-Party Updates Appear in WSUS Console
      • Alerts
      • Advanced
    • On-Premises Publisher
      • Publisher Release Notes
        • Publisher Preview Releases
        • Publisher 1.x Releases
      • Publisher Reference
        • Telemetry Data collected by Patch My PC On-Premises Publisher
    • Patch My PC Cloud
      • Cloud Release Notes
      • Cloud Requirements
      • Onboard to Cloud
      • Cloud Deployments
        • Overview of Cloud Deployments
        • Deploying an App using Cloud
          • Cloud "General Information" Deployment tab
          • Cloud "Configurations" Deployment tab
            • Cloud "Scripts" Deployment Tool
              • Cloud Pre-Install Scripts
              • Cloud Post-Install Scripts
              • Cloud Pre-Uninstall Scripts
              • Cloud Post-Uninstall Script
            • Install Parameters (Deployments)
            • Dependencies (Deployments)
            • Role Scope Tags (optional)
            • Extra Files (Deployments)
            • Categories (Deployments)
            • ESP Profiles (Deployments)
            • Retention Policy (Deployments)
            • Return Codes (Deployments)
          • Cloud "Assignments" Deployment tab
          • Cloud "Summary" Deployment tab
        • Deploy the same App with Cloud using multiple configurations
        • Create a Cloud Deployment Without Assignments
        • Use a Template in Cloud Deployments
        • Cloud Update Rings
          • Overview of Cloud Update Rings
          • How Cloud Update Rings Are Created
          • How the Sync Schedule in Cloud affects Update Rings
          • How Cloud Update Rings Handle New Versions
          • How Cloud Update Rings Affect Dependencies
          • Create Update Rings in Cloud
          • Edit Update Rings in Cloud
          • View Cloud Update Rings
          • Check if an Update Ring has been created in Cloud
          • Update a Cloud Update Ring
          • Convert Existing Cloud Deployments to use Update Rings
          • Delete Update Rings in Cloud
        • Monitor a Cloud Deployment
        • Manage Updates in Cloud
          • Pause Cloud Updates
          • Resume Cloud Updates
          • "Sync Now" Cloud feature
        • Manage Cloud Deployments
          • View a Cloud Deployment's Properties
          • Edit a Cloud Deployment
          • Recreate a Cloud Deployment
          • Sort Cloud Deployments
          • Delete a Cloud Deployment
      • Cloud Events
        • Overview of Cloud Events
        • Search for a Cloud Event
        • Filter Cloud Events
        • Export Cloud Events
        • Sort Cloud Events
        • Find out more information about a Cloud Event
        • Change the number of Cloud Events per page
        • Navigate between pages of Cloud Events
        • Cloud Events Reference
          • General Cloud Events Reference
          • Security Cloud Events Reference
      • Discovery in Cloud
        • Overview of Cloud Discovery
        • Deploy an Unmanaged app using Cloud
        • Manage Cloud Managed Apps
        • Refresh Cloud Discovery Data
        • Cloud Discovery Managed Apps Reference
      • Cloud Administration
        • Manage your Cloud Company
          • Enable Cloud Preview Features
          • Grant Patch My PC Support access to your Cloud portal
          • Delete your Cloud Company
          • Recover your Cloud Company
          • Cloud Company Reference
        • Manage Cloud Users
          • Add a Cloud User
          • Using Entra ID Security Groups in Cloud
            • Add an Entra ID Group to Cloud
            • View an Entra ID Group's Membership in Cloud
            • Modify an Entra ID Group in Cloud
            • Remove an Entra ID Group from Cloud
          • Modify a Cloud User
          • Delete a Cloud User
          • Manage Cloud Access Requests
            • Approve a Cloud Access Request
            • Reject a Cloud Access Request
          • Manage Cloud Invitations
            • Accept a Cloud Invitation
            • Copy a Cloud Invitation’s link
            • Resend a Cloud Invitation
            • Delete a Cloud Invitation
          • Cloud User Roles Reference
        • Manage your Environments in Cloud
          • Manage Cloud Intune tenants
          • Manage your Cloud License
          • Rename your Cloud Environment
        • Manage Cloud Connections
          • Add a Connection
          • Verify a Publisher connection from Cloud
          • Delete a Cloud Connection
        • Manage Cloud Branding
          • Add Cloud Branding
          • Modify Cloud Branding
          • Recreate Cloud Branding
          • Cloud Branding V2
            • Add Cloud Branding V2
            • Modify/Recreate Cloud Branding V2
            • Delete Cloud Branding V2
            • Managing Localizations in Cloud V2
            • Default Language Notifications in Cloud
        • Manage Cloud Notifications
          • Add a Cloud Notification
          • Create a Webhook notification in Cloud
          • Create a Microsoft Teams Webhook Notification in Cloud
          • Create a Slack Webhook Notification in Cloud
          • Create a Cloud Email notification
          • Modify a Cloud Notification
          • Delete a Cloud Notification
          • Cloud Notifications Reference
            • Test a Microsoft Teams Webhook Notification in Cloud
            • Test a Slack Webhook Notification in Cloud
            • Test an Email Notification in Cloud
          • Webhooks Reference
            • Create a Microsoft Teams Webhook
            • Create a Slack Webhook
        • Manage Cloud Naming Conventions
          • Configure Cloud Naming Conventions
          • Modify Cloud Naming Conventions
        • Manage the Sync Schedule in Cloud
        • Manage Cloud Deployment Templates
          • Add a Cloud Deployment Template
          • Edit a Cloud Deployment Template
          • Configure a Default Cloud Deployment Template
          • Delete a Cloud Deployment Template
        • Delete the Patch My PC Cloud Enterprise Application
      • Binary Free Apps
        • Binary Free Apps Overview
        • Deploy a Binary Free App
        • Manage New Version Notifications for a Binary Free App
        • Update a Binary Free App
      • Custom Apps
        • Custom Apps Overview
        • Custom Apps Requirements
        • Onboard to Custom Apps
        • Create a Custom App
          • Upload the Primary Installer for a Custom App
          • Custom Apps "File" tab
          • Custom Apps "General Information" tab
          • Custom Apps "Configuration" tab
          • Custom Apps "Detection Rules" tab
          • Custom Apps "Summary" tab
        • Publish a Custom App
        • Modify a Custom App
        • Update a Custom App
        • Delete a Custom App
        • Custom Apps Reference
          • Find properties for EXE-Based Installers
          • Uninstall a Custom App
      • Intune Apps
        • Intune Apps Overview
        • Intune Apps Requirements
        • Onboard to Intune Apps
          • Onboard to Intune Apps for Custom Apps users
        • Feature Comparison with Publisher
      • macOS Support in Cloud
        • Filter by OS in Cloud
        • Deploy a macOS app in Cloud
        • Supported Assignment Types & Settings for Cloud macOS Deployments
      • Managed Service Provider
        • Managed Service Provider Overview
        • Managed Service Provider Requirements
        • License the Managed Service Provider Feature
        • MSP App Sets
          • Create an MSP App Set
          • Edit an MSP App Set
          • Delete an MSP App Set
        • MSP Custom Apps
          • Create an MSP Custom App
          • View all MSP Custom Apps
          • Deploy an MSP Custom App
          • Edit an MSP Custom App
          • Update an MSP Custom App
          • Delete an MSP Custom App
        • Managed Service Provider Administration
          • Manage MSP Companies
            • Add a Company to Manage (Cloud MSP)
            • Choose a Company to Manage (Cloud MSP)
            • Remove a Company from being Managed (Cloud MSP)
          • Manage MSP Users
          • Manage MSP Deployments
          • Manage MSP Events
          • Manage MSP Notifications
        • Non-Replicating MSP Settings
      • Cloud Troubleshooting
        • Troubleshooting Onboarding to Cloud
          • “Need admin approval” message when onboarding to Cloud
          • “Permissions requested” dialog box not shown during onboarding to Cloud
        • Troubleshooting App Catalog in Cloud
          • Why is the "Delete" option greyed out for an app in Cloud?
        • Troubleshooting Binary Free Apps
          • “Unable to verify the file you are trying to upload” error in Binary Free Apps
        • Troubleshooting Cloud Branding
          • Why don’t I see the “Branding” node in the Cloud portal?
        • Troubleshooting a Cloud Company
          • "Error - Claim Ownership Failed" when trying to recover a Cloud Company
          • "Tenant recovery has been disabled for this account" error when trying to recover a Cloud Company
          • Why can’t I access my Cloud Company?
          • Why can’t I Delete my Cloud Company?
        • Troubleshooting Custom Apps
          • General Custom Apps Troubleshooting
        • Troubleshooting Cloud Dependencies
          • Why is an app not shown in the “App Dependencies” dropdown in Cloud?
        • Troubleshooting Cloud Deployments
          • “500 Internal Server Error” when adding an assignment to a Cloud deployment
          • “A deployment with the same name <deployment_name> already exists” error when deploying a Cloud app
          • Browser Crashes when uploading a large number of files using the Cloud portal
          • “Group not found” shown for an Assignment of a successful Cloud deployment
          • "These settings are locked after deployment to prevent installation issues" message in Cloud
          • Troubleshooting an Intune Apps Deployment
          • "TypeError: Failed to fetch" error when trying to upload a Pre or Post Script in Cloud
          • Why do I see a yellow exclamation mark ("!") beside a Cloud deployment?
          • Why is the “Deploy” button greyed out in Cloud?
          • Why is “Edit” Unavailable for a Cloud Deployment?
        • Troubleshooting Cloud Discovery
          • Why don’t I see the “Discovery” node in the Cloud portal?
          • Why is the “Edit” button disabled beside a Cloud Managed App?
        • Troubleshooting Cloud Environments
          • “Intune connection with the same Id found in another environment” error in Cloud
          • “Need admin approval” message when connecting to Intune from Cloud
          • Why don't I see the ellipsis to edit my Environment or License in the Cloud portal?
        • Troubleshooting Cloud Events
          • Why don’t I see the “Events” node in the Cloud portal?
        • Troubleshooting Intune Apps for Cloud
          • What happens if the Patch My PC Cloud Enterprise App is deleted?
          • Troubleshooting HTTP Status Codes in Cloud
        • Troubleshooting Cloud Licensing
          • "Your license doesn't match the specified SKU" error in Cloud
          • “Your trial has expired” error in Cloud
          • “Your trial license expires in xx days” error in Cloud
        • Troubleshooting Cloud Managed Service Provider
          • “Customer has active connections. Please disconnect them first in order to delete the company” error
          • “Error - Intune connection with the same Id found in another environment!” Cloud error
          • "Unable to disconnect this customer as they do not have a user with the Full Admin..." Cloud error
        • Troubleshooting Cloud Notifications
          • Why don’t I see the “Notifications” node in the Cloud portal?
        • Troubleshooting Cloud Sign in
          • “The service is currently unavailable in the <region_code> region” error in Cloud
        • Troubleshooting Cloud Update Rings
          • "Error - Editing is not allowed until all rings are created after the configured delay" Cloud error
        • Troubleshooting Cloud Users
          • “Unable to change the role of this group as it was not found in Entra ID” error in Cloud
          • Why don’t I see the “Users” node in the Cloud portal?
          • Why is the “Add Group” button unavailable in the Cloud portal?
          • Why is the “Add Group” button unavailable on the “Available Groups” page of the Cloud portal?
          • “You currently have only one user with Access Management privileges” error in Cloud
      • Cloud Reference
        • About the Patch My PC Code-Signing Certificate
          • Using a Custom Configuration Policy to deploy the Patch My PC certificate
          • Using a script to deploy the Patch My PC certificate
        • Cloud App Catalog Icon Reference
        • Cloud Email Reference
          • Example Cloud Access Request Email
          • Example Cloud Access Approved Email
          • Example Cloud Access Rejected Email
          • Example Cloud Account Recovery Email
          • Example Binary Free App Update Email
          • Example Binary Free App Successfully Updated Email
          • Example Cloud Invitation Email
          • Example Cloud Updates Report Email
        • Entra ID Reference
          • Create an App Registration in Entra ID
          • Delete an App Registration in Entra ID
        • Intune Reference
          • Check App Categories in Intune
          • Check App Version Retention in Intune
          • Check Detection Rules in Intune
          • Check ESP Profiles in Intune
          • Check Return Codes in Intune
          • Check Scope Tag Assignments in Intune
        • Cloud Permissions Reference
          • Permissions required for Patch My PC Cloud
          • Permissions required for Intune Apps
        • Telemetry Data collected by Patch My PC Cloud
        • Unsupported File Names and Extensions in Cloud
      • Cloud Product Limits
      • Cloud Glossary
      • Contacting Patch My PC Cloud Support
    • Patch My PC Insights
      • Advanced Insights Release Notes
        • Insights Inventory Extension Release Notes
      • Advanced and Patch Insights Requirements and Prerequisites
        • Insights Certificate Requirements
        • Insights Software Requirements
        • Insights Network Requirements
      • Download and Install Insights
        • Insights SSL Certificate Configuration
        • Insights SQLite Database
        • Insights IIS Configuration selection
        • Insights Installation Summary
        • Insights Installation Completion
      • Upgrading Insights
        • Upgrading to Advanced Insights 2.1 and later from 1.0.x and 2.0.x versions
      • Modify Insights
        • Modify Insights SSL Certificate
        • Modify Insights Network Port
        • Insights Password reset
        • Modify Insights IIS App Pool Identity
      • Uninstalling Insights
      • Backup and Restore Insights Configuration
      • Insights SQL Permission requirements
      • Insights Configuration Manager Permission requirements
      • Using Insights for the first time
      • Insights Proxy Support
      • Advanced Insights Inventory Extensions
        • Overview of Advanced Insights Inventory Extension
        • Insights Custom Client Actions
        • Insights WMI Class Definitions
      • Insights External Services Dell Warranty API
      • Insights External Services HP Warranty (Workforce Experience)
      • Insights External Services Lenovo Warranty API
      • Advanced Insights and Microsoft Updates Inventory
      • Insights Active Directory Integration & RBAC
      • Advanced Insights Active Directory Group to Role Assignment
      • Advanced Insights Azure AD (Entra ID) Authentication
      • Requirements for Advanced Insights Remote Control
      • Launching Remote Control of a Client from Advanced Insights
      • Advanced Insights Configuration Manager Console Extension
      • Advanced Insights Custom Dashboards
        • Creating your first Advanced Insights Custom Dashboard
        • Editing an Advanced Insights Custom Dashboard
        • Sharing an Advanced Insights Custom Dashboard
      • Advanced Insights Dashboard Guides
        • Advanced Insights "Home" Dashboard
        • Advanced Insights "Resources" Dashboard
          • Advanced Insights "Collections" Dashboard
          • Advanced Insights "Devices" Dashboard
          • Advanced Insights "Users" Dashboard
        • Advanced Insights "Hardware" Dashboard
          • Advanced Insights "Displays" Dashboard
          • Advanced Insights "Batteries" Dashboard
          • Advanced Insights "Storage" Dashboard
          • Advanced Insights "Graphics Adapters" Dashboard
          • Advanced Insights "Wireless Adapters" Dashboard
        • Advanced Insights "Software" Dashboard
          • Advanced Insights "Applications" Dashboard
          • Advanced Insights "Client Inventory" Dashboard
          • Advanced Insights "Software Usage" Dashboard
          • Advanced Insights "Microsoft 365 Apps" Dashboard
          • Advanced Insights "ODBC Connections" Dashboard
          • Advanced Insights "Browser Extensions" Dashboard
        • Advanced Insights "Operating Systems" Dashboard
          • Advanced Insights Operating Systems "Dashboard"
          • Advanced Insights "Windows 11 Readiness" Dashboard
          • Advanced Insights "Local Administrators" Dashboard
          • Advanced Insights "OS Uptime" Dashboard
          • Advanced Insights "User Profiles" Profiles
        • Advanced Insights "Software Updates" Dashboard
          • Advanced Insights Software Updates "Dashboard"
          • Insights "Updates" Dashboard
          • Insights "Update Groups" Dashboard
          • Insights "Update Deployments" Dashboard
          • Insights "Windows OS" Dashboard
          • Insights "Computer Status" Dashboard
          • Insights "Microsoft Updates" Dashboard
          • Insights "Update Trend" Dashboard
        • Advanced Insights "Security and Compliance" Dashboard
          • Advanced Insights "BitLocker" Dashboard
      • Advanced Insights Log Collector
      • Advanced Insights IIS Application Pool Identity
      • Two Factor Authentication in Insights
      • Telemetry Data collected by Advanced Insights
    • Patch My PC Product Reference
      • Language Support in Patch My PC On-Premises Publisher and Cloud
      • Supported Variables in Patch My PC On-Premises Publisher and Cloud
  • 💁‍♂️ Get Help
    • Open a Support Case
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      • Book a Live Demo
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  • 🔁Release History
    • Advanced Insights Releases
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  1. Installation Guides
  2. Patch My PC Cloud
  3. Cloud Troubleshooting

Troubleshooting a Cloud Company

PreviousWhy don’t I see the “Branding” node in the Cloud portal?Next"Error - Claim Ownership Failed" when trying to recover a Cloud Company

Last updated 6 months ago

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Applies to: Patch My PC Cloud

This section contains articles on troubleshooting company-related issues.

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