Remove a Company from being Managed (Cloud MSP)

Applies to: Patch My PC Cloud

If a parent Patch My PC (PMPC) Cloud Managed Service Provider (MSP) company no longer wants to manage a child company, they can remove the Intune connection and then delete the company.

Likewise, if a child company no longer wishes to be managed by an MSP, they can unlink themselves from the MSP using the Unlink a Child Company process below.

Note

To perform this process, you must be signed in as a user who is either a Full Admin or Full Admin with Access Management.

Important

Please note the following:

• You cannot delete a child company:

  • If at least one user/group in that company is not assigned the Full Admin with Access Management user role.

  • Without first removing the Intune connection. If you attempt to do this, you will see the Intune connection with the same Id found in another environment! error.

• An MSP admin cannot delete a child company from the Company node using the Delete your Company process, as the option is unavailable.

• Any Custom Apps for MSPs have been shared with and deployed from a child company, either unlinking or deleting a child company (either from the parent or child company), will:

  • Delete the Custom App from the App Catalog of the child company.

  • Delete any active deployments of the relevant Custom Apps.

• If you delete a child company that has App Sets deployed to it from the Parent Company, any deployments for apps that belong to those App Sets will be automatically deleted as part of the unlinking process.

• If an App Set is deployed to multiple companies, when the last company the App Set is deployed to is removed, the App Set itself will be automatically deleted.

Remove the Intune connection for a Child Company

Important

If you remove the Intune connection for a Child Company that has App Sets deployed to it from the Parent Company, any deployments for apps that belong to those App Sets will be automatically deleted as part of the connection removal.

If an App Set is deployed to multiple companies, when the last Intune connection is deleted from the last company an App Set is deployed to, the App Set itself will be automatically deleted.

To remove the Intune connection for a Child Company:

1. On the parent company, sign in as a user who is either a Full Admin or Full Admin with Access Management.

2. Navigate to the MSP Customers node.

3. Click your user name in the top right-hand corner.

   

4. Select the child company to switch to.

   

   The portal refreshes to show the child company has been selected as the Managed By <msp_name> indicator is shown in the header.

   
5. If the child company is no longer required and is going to be deleted, proceed to Step 6. If the child company is not going to be deleted, you should navigate to the Users node and follow the Invitation from an Administrator process to add at least one user who is a member of the child company.

   This user should be assigned the Full Admin with Access Management role as they will be responsible for the ongoing management of the child company once the parent company no longer manages it.

6. Navigate to Settings | Environments.

   

7. Click Delete beside Intune.

   

8. On the Are you sure you want to disconnect Intune popup, click OK.

   

The portal refreshes to show that the Intune connection has been deleted and the Success – Intune disconnected notification is displayed.

You can now follow the Delete a Child Company process if you want to delete the child company.

Delete a Child Company

Once the Intune connection for a Child Company has been removed, to delete a child company from a parent company:

1. On the parent company, sign in as a user who is either a Full Admin or Full Admin with Access Management.

2. Navigate to the MSP Customers node.

3. Click the trashcan () beside the child company you want to remove.

   

4. On the Are you sure you want to delete <child_company_name> customer dialog box, click Yes.

   

   The portal refreshes to show the child company has been deleted and the Success – Customer <child_company_name> deleted notification is shown.

   

Unlink a Child Company

If a child company no longer wishes to be managed by a parent MSP company, it can be unlinked from the parent MSP company.

Note

To perform this process requires you sign in as a user that is either a Full Admin or Full Admin with Access Management.

To unlink a child company from a parent MSP company:

1. Verify the parent MSP company has created at least one user in the child company (by following the Invitation from an Administrator process). This user should be assigned the Full Admin with Access Management role as they will be responsible for the ongoing management of the child company once the parent company no longer manages it.
2. Sign in to the child company using a user with either the Full Admin or Full Admin with Access Management role.

3. Navigate to Settings | Company.

   

4. Scroll down to the Your company is managed by an MSP (Managed Service Provider) section, then click Unlink MSP.

   

5. On the Are you sure you want to Disconnect MSP dialog box, click Yes.

   

6. The Customer <parent_company_name> notification is displayed and you will prompted to enter a non-MSP+ license for the child company as it has been disconnected from the parent MSP company.

   

7. Enter the license key and click Activate Now.

   

Note

You cannot use a trial license for a company that an MSP has previously managed.

1. On the You have successfully activated your license popup, click Close.

   

The following event is created on the parent MSP company so they know a user at the child site has unlinked the child company from the parent company:

Managed Company Relationship for <child_company_name> Removed by <user_name>

Also, the child company is automatically deleted from the parent company.