Getting Started
  • 📌Patch My PC Docs
  • 🔧Installation Guides
    • Advanced Insights & Patch Insights
      • Release Notes (Advanced Insights)
        • Release Notes (Inventory Extension)
      • Requirements
        • Certificate Requirements
        • Software Requirements
        • Network Requirements
      • Download and Install
        • SSL Certificate Configuration
        • Advanced Insights SQLite Database
        • IIS Configuration selection
        • Install Summary
        • Completion
      • Upgrading Advanced Insights
        • Upgrading to Advanced Insights 2.1 and later from 1.0.x and 2.0.x versions
      • Modify Advanced Insights
        • Modify SSL Certificate
        • Modify Network Port
        • Password reset
        • Modify IIS App Pool Identity
      • Uninstalling Advanced Insights
      • Backup and Restore of your Advanced Insights Configuration
      • SQL Permissions
      • Configuration Manager Permissions
      • First Use Experience
      • Proxy Support
      • Advanced Insights Inventory Extensions
        • Description
        • Custom Client Actions
        • WMI Class Definitions
      • External Services Dell Warranty API
      • External Services HP Warranty (Workforce Experience)
      • External Services Lenovo Warranty API
      • Microsoft Updates Inventory
      • Active Directory Integration & RBAC
      • Active Directory Group to Role Assignment
      • Azure AD (Entra ID) Authentication
      • Requirements for Remote Control
      • Launching Remote Control of a Client
      • Configuration Manager Console Extension
      • Custom Dashboards
        • Creating your first Custom Dashboard
        • Editing a Custom Dashboard
        • Sharing a Custom Dashboard
      • Dashboard Guides
        • Home Page
        • Resources
          • Collections
          • Devices
          • Users
        • Hardware
          • Displays
          • Batteries
          • Storage
          • Graphics Adapters
          • Wireless Adapters
        • Software
          • Applications
          • Client Inventory
          • Software Usage
          • Microsoft 365 Apps
          • ODBC Connections
          • Browser Extensions
        • Operating Systems
          • Dashboard
          • Windows 11 Readiness
          • Local Administrators
          • OS Uptime
          • User Profiles
        • Software Updates
          • Dashboard
          • Updates
          • Update Groups
          • Update Deployments
          • Windows OS
          • Computer Status
          • Microsoft Updates
          • Update Trend
        • Security and Compliance
          • BitLocker
      • Advanced Insights Log Collector
      • IIS Application Pool Identity
      • Two Factor Auth
      • Telemetry Data collected by Advanced Insights
    • Configuration Manager
      • Requirements
      • Download and Install
      • License Key
      • Certificate Configuration
      • Updates
      • ConfigMgr Apps
      • Sync Schedule
      • Alerts
      • Advanced
    • Intune
      • Requirements
      • Download and Install
      • License Key
      • Azure App Registration
      • Intune Apps
      • Intune Updates
      • Sync Schedule
      • Alerts
      • Advanced
    • WSUS Standalone
      • Requirements
      • Download and Install
      • License Key
      • Certificate Configuration
      • Enable Standalone WSUS Mode
      • Updates
      • Sync Schedule
      • Verify Third-Party Updates Appear in WSUS Console
      • Alerts
      • Advanced
    • On-Premises Publisher
      • Release Notes (Publisher)
        • Preview Releases (Publisher)
        • 1.x Releases (Publisher)
      • Reference (Publisher)
        • Telemetry Data collected by Patch My PC On-Premises Publisher
    • Patch My PC Cloud
      • Release Notes (Cloud)
      • Requirements (Cloud)
      • Onboard to Patch My PC Cloud
      • Deployments
        • Deployment Overview
        • Deploy an App
          • General Information (Deployments)
          • Configurations (Deployments)
            • Scripts (Deployments)
            • Install Parameters (Deployments)
            • Dependencies (Deployments)
            • Role Scope Tags (optional)
            • Extra Files (Deployments)
            • Categories (Deployments)
            • ESP Profiles (Deployments)
            • Return Codes (Deployments)
          • Assignments (Deployments)
          • Summary (Deployments)
        • Deploy the same App with multiple configurations
        • Create a Deployment Without Assignments
        • Use a Template in Deployments
        • Update Rings
          • Update Rings Overview
          • How Update Rings Are Created
          • How the Sync Schedule Affects Update Rings
          • How Update Rings Handle New Versions
          • How Update Rings Affect Dependencies
          • Create Update Rings
          • Edit Update Rings
          • View Update Rings
          • Check if an Update Ring has been created
          • Update an Update Ring
          • Convert Existing Deployments to Use Update Rings
          • Delete Update Rings
        • Monitor a Deployment
        • Manage Updates
          • Pause Updates
          • Resume Updates
          • Sync Now
        • Manage Deployments
          • View a Deployment's Properties
          • Edit a Deployment
          • Recreate a Deployment
          • Sort Deployments
          • Delete a Deployment
      • Events (Cloud)
        • Events Overview
        • Search for an Event
        • Filter Events
        • Export Events
        • Sort Events
        • Find more information about an Event
        • Change the number of Events per page
        • Navigate between pages of Events
        • Events Reference
          • General Events Reference
          • Security Events Reference
      • Discovery
        • Discovery Overview
        • Deploy an Unmanaged app
        • Manage Managed Apps
        • Refresh Discovery Data
        • Discovery Managed Apps Reference
      • Administration (Cloud)
        • Manage your Company
          • Enable Preview Features
          • Grant Patch My PC Support access to your portal
          • Delete your Company
          • Recover Your Company
          • Company Reference
        • Manage Users
          • Add a User
          • Using Entra ID Security Groups
            • Add an Entra ID Group
            • View an Entra ID Group's Membership
            • Modify an Entra ID Group
            • Remove an Entra ID Group
          • Modify a User
          • Delete a User
          • Manage Access Requests
            • Approve an Access Request
            • Reject an Access Request
          • Manage Invitations
            • Accept an Invitation
            • Copy an Invitation’s link
            • Resend an Invitation
            • Delete an Invitation
          • User Roles Reference
        • Manage your Environments
          • Manage Intune tenants
          • Manage your License
          • Rename your Environment
        • Manage Connections
          • Add a Connection
          • Verify the Publisher connection
          • Delete a Connection
        • Manage Branding
          • Add Branding
          • Modify Branding
          • Recreate Branding
          • Branding V2
            • Add Branding V2
            • Modify/Recreate Branding V2
            • Delete Branding V2
            • Managing Localizations V2
            • Default Language Notifications
        • Manage Notifications
          • Add a Notification
          • Create a Webhook notification
          • Create a Microsoft Teams Webhook Notification
          • Create a Slack Webhook Notification
          • Create an Email notification
          • Modify a Notification
          • Delete a Notification
          • Notifications Reference
            • Test a Microsoft Teams Webhook Notification
            • Test a Slack Webhook Notification
            • Test an Email Notification
          • Webhooks Reference
            • Create a Microsoft Teams Webhook
            • Create a Slack Webhook
        • Manage Naming Conventions
          • Configure Naming Conventions
          • Modify Naming Conventions
        • Manage the Sync Schedule
        • Manage Deployment Templates
          • Add a Template
          • Edit a Template
          • Configure a Default Template
          • Delete a Template
        • Delete the Patch My PC Cloud Enterprise Application
      • Binary Free Apps
        • Binary Free Apps Overview
        • Deploy a Binary Free App
        • Manage New Version Notifications for a Binary Free App
        • Update a Binary Free App
      • Custom Apps
        • Custom Apps Overview
        • Custom Apps Requirements
        • Onboard to Custom Apps
        • Create a Custom App
          • Upload the Primary Installer
          • Extra Folders or Files (Custom Apps)
          • General Information (Custom Apps)
          • Configuration (Custom Apps)
          • Detection Rules (Custom Apps)
          • Summary (Custom Apps)
        • Publish a Custom App
        • Modify a Custom App
        • Update a Custom App
        • Delete a Custom App
        • Custom Apps Reference
          • Find properties for EXE-Based Installers
          • Uninstall a Custom App
      • Intune Apps
        • Intune Apps Overview
        • Intune Apps Requirements
        • Onboard to Intune Apps
          • Onboard to Intune Apps for Custom Apps users
        • Feature Comparison with Publisher
      • macOS Support
        • Filter by OS
        • Deploy a macOS app
        • Supported Assignment Types & Settings for macOS Deployments
      • Managed Service Provider
        • Managed Service Provider Overview
        • Managed Service Provider Requirements
        • License the Managed Service Provider Feature
        • MSP App Sets
          • Create an App Set
          • Edit an App Set
          • Delete an App Set
        • MSP Custom Apps
          • Create an MSP Custom App
          • View all MSP Custom Apps
          • Deploy an MSP Custom App
          • Edit an MSP Custom App
          • Update an MSP Custom App
          • Delete an MSP Custom App
        • Managed Service Provider Administration
          • Manage MSP Companies
            • Add a Company to Manage (Cloud MSP)
            • Choose a Company to Manage (Cloud MSP)
            • Remove a Company from being Managed (Cloud MSP)
          • Manage MSP Users
          • Manage MSP Deployments
          • Manage MSP Events
          • Manage MSP Notifications
        • Non-Replicating MSP Settings
      • Troubleshooting (Cloud)
        • Onboarding
          • “Need admin approval” message when onboarding
          • “Permissions requested” dialog box not shown during Onboarding
        • App Catalog
          • Why is the "Delete" option greyed out for an app?
        • Binary Free Apps
          • “Unable to verify the file you are trying to upload”
        • Branding
          • Why don’t I see the “Branding” node in the portal?
        • Company
          • "Error - Claim Ownership Failed"
          • "Tenant recovery has been disabled for this account"
          • Why can’t I access my Company?
          • Why can’t I Delete my Company?
        • Custom Apps
          • General Custom Apps Troubleshooting
        • Dependencies
          • Why is an app not shown in the “App Dependencies” dropdown?
        • Deployments
          • “500 Internal Server Error” when adding an assignment - why?
          • “A deployment with the same name <deployment_name> already exists”
          • Browser Crashes when uploading a large number of files using the Patch My PC Cloud portal
          • “Group not found” shown for an Assignment of a successful deployment
          • "These settings are locked after deployment to prevent installation issues"
          • Troubleshooting an Intune Apps Deployment
          • "TypeError: Failed to fetch" error when trying to upload a Pre or Post Script
          • Why do I see a yellow exclamation mark ("!") beside a deployment?
          • Why is the “Deploy” button greyed out?
          • Why is “Edit” Unavailable for a Deployment?
        • Discovery
          • Why don’t I see the “Discovery” node in the portal?
          • Why is the “Edit” button disabled beside a Managed App?
        • Environments
          • “Intune connection with the same Id found in another environment”
          • “Need admin approval” message when connecting to Intune
          • Why don't I see the ellipsis to edit my Environment or License?
        • Events
          • Why don’t I see the “Events” node in the portal?
        • Intune
          • What happens if the Patch My PC Cloud Enterprise App is deleted?
        • Licensing
          • "Your license doesn't match the specified SKU"
          • “Your trial has expired”
          • “Your trial license expires in xx days”
        • Managed Service Provider
          • “Customer has active connections. Please disconnect them first in order to delete the company”
          • “Error - Intune connection with the same Id found in another environment!”
          • "Unable to disconnect this customer as they do not have a user with the Full Admin..."
        • Notifications
          • Why don’t I see the “Notifications” node in the portal?
        • Sign in
          • “The service is currently unavailable in the <region_code> region”
        • Update Rings
          • "Error - Editing is not allowed until all rings are created after the configured delay."
        • Users
          • “Unable to change the role of this group as it was not found in Entra ID” error
          • Why don’t I see the “Users” node in the portal?
          • Why is the “Add Group” button unavailable?
          • Why is the “Add Group” button unavailable on the “Available Groups” page?
          • “You currently have only one user with Access Management privileges”
      • Reference (Cloud)
        • About the Patch My PC Code-Signing Certificate
          • Using a Custom Configuration Policy
          • Using a script
        • App Catalog Icon Reference
        • Email Reference
          • Example Access Request Email
          • Example Access Approved Email
          • Example Access Rejected Email
          • Example Account Recovery Email
          • Example Binary Free App Update Email
          • Example Binary Free App Successfully Updated Email
          • Example Invitation Email
          • Example Updates Report Email
        • Entra ID Reference
          • Create an App Registration in Entra ID
          • Delete an App Registration in Entra ID
        • Intune Reference
          • Check App Categories
          • Check Detection Rules
          • Check ESP Profiles
          • Check Return Codes
          • Check Scope Tag Assignments
        • Permissions Reference
          • Permissions required for Patch My PC Cloud
          • Permissions required for Intune Apps
        • Telemetry Data collected by Patch My PC Cloud
        • Unsupported File Names and Extensions
      • Product Limits (Cloud)
      • Glossary (Cloud)
      • Contacting Support
    • Product Reference
      • Language Support in Publisher and PMPC Cloud
  • 💁‍♂️ Get Help
    • Open a Support Case
    • Live Demo, Setup & Review Calls
      • Book a Live Demo
      • Book a Guided Setup Call
      • Book an Environment Review Call
    • Log Reference Guide
    • MEM Patching Optimizer
      • Requirements
      • Download and Install
      • Running Tests
      • Updates
    • Return on Investment Tool
  • 🔁Release History
    • Advanced Insights Releases
      • Inventory Extension Releases
    • Patch My PC Cloud Releases
    • Publisher Releases
      • Publisher 1.x Releases
      • Preview Releases
    • ROI Tool Releases
  • 🤝Resources
    • Patch My PC Website
    • Download Installer
    • FAQ
    • Homepage
    • Roadmap
    • UserVoice
    • About Us
Powered by GitBook

Links

  • Feedback or comments?
  • Main Website

© Patch My PC 2011 - 2025

On this page
  • Developer account creation
  • Initial setup
  • Creating credentials
  • HP Settings in Advanced Insights
  • Register for HP Workforce Experience
  • Using HP Workforce Experience
  • Importing devices
  • Intune import
  • Asset Enrolment
  • Collecting Warranty

Was this helpful?

Export as PDF
  1. Installation Guides
  2. Advanced Insights & Patch Insights

External Services HP Warranty (Workforce Experience)

PreviousExternal Services Dell Warranty APINextExternal Services Lenovo Warranty API

Last updated 20 days ago

Was this helpful?

Applies to: Advanced Insights

Advanced Insights (this is not relevant for Patch Insights) can access device warranty information from a variety of vendors. For access to HP warranty information you will need to sign up to HP Workforce Experience, enrol all the HP devices you want to collect warranty data on and set up a developer account to access the warranty data.

You will need to be a HP Workforce Experience customer for this to work, please speak to your HP representative about becoming a customer.

Developer account creation

First, we will create the developer account needed to interact with the HP Workforce Experience api.

Initial setup

API Enrolment

The url for the HP developer portal is

First, you will need to create an account if you do not have one already. If you have a HPID for HP Workforce Experience, you can use this account.

Once you have registered, you will need to request access to the HP Proactive Insights APIs tech group for your developer account. The group required is HP Proactive Insights and not HP Warranty API. We do not currently support the HP Warranty API at this time.

Creating credentials

The link to generate api credentials is:

Please visit the link above to open the credentials generation page. You will be show the following options below. Click Get Credentials in the HP Proactive Insights Analytics section.

If the page has an error screen like shown below, HP have not enrolled your developer account in the HP Proactive Insights APIs tech group. Please contact HP again to have your account enrolled in the HP Proactive Insights API tech group.

Credentials creation flow

You will need to provide the following information:

  1. Credentials name: We recommend "Advanced Insight Warranty"

  2. Description: We recommend "API Keys for Advanced Insight Warranty"

  3. Developer Redirect Url: This will be used by HP to redirect when you log in. This needs to be your Advanced Insights in the following format https://FQDN:PORT/app/main/view/warranty. Example https://contoso.local:444/app/main/view/warranty

  4. Client ID: Leave blank

  5. Tick Read Checkbox

Click create and you will be redirected back to the previous page.

Viewing app

Once you have been redirected, there will be a green success banner on top of the page. Please now click the "My API Credentials" link in the banner.

Now click on the newly created app by click the app name, this will load the app details page.

Here you will see information about the newly created app.

We need to copy

  1. The API ClientId

  2. The API Secret (click "Show Secret" to get this entry)

It's a good idea to double check that the Redirect URL is correct. You can come back to this page if you receive a redirect URL error when trying to authenticate. You will also want to change the URL if your installation FQDN of Advanced Insights changes in the future.

HP Settings in Advanced Insights

We now need to copy API ClientId and API Secret to Advanced Insights.

  1. Go to Administration -> Settings -> External Services

  2. Based on the location of the HP Workforce Experience portal you used, select US or EU.

  3. Copy and paste the API Client ID into the Client ID input

  4. Copy and paste the API Client Secret into the Client Secret input

  5. Save settings.

The app client secret has an expiration date of one year from the date of creation. Please make a note of when this key will need to be rotated.

Register for HP Workforce Experience

If you are already a HP Workforce Experience customer, you may not need to do the registration steps below but you will need access to the HP Workforce Experience Portal.

HP has two versions of HP Workforce Experience, one for US (and ASIA) customers and one for EU customers.

You will need to sign up to the appropriate version based on your companies location.

Mistakes here will cause issues in the future. Here are the access urls.

Using HP Workforce Experience

When you have registered and logged in, you will be greeted by the home experience of HP Workforce Experience. On the left hand side, you will need to click "Assets" to begin importing your HP devices into HP Workforce Experience.

Importing devices

HP Workforce Experience allows you to import your device using four different mechanisms. Currently only Intune Import and Asset enrolment allow for warranty data collection, manual and csv upload do not trigger warranty collection by design. To begin importing devices, please click the "Add" button in the top left of the page.

Intune import

To begin importing from Intune, please click the Intune Import button then click next.

You will be now asked to provide your Intune Domain Name, this can be found by going to the Intune portal, clicking Tenant Administration on the left hand menu and copying the Tenant name from the Tenant Status page.

You will now be greeted by the Microsoft Login flow, please log in using your microsoft credenitals as normal. You will be then presented the list of permission HP requests to perform the Intune import.

All of the permissions requested by HP is for the HP Workforce Experience platform. They are not defined/requested by Patch My PC. Advanced Insights does not use or read any of your Intune data.

Once you have accepted the permission, the connection to Intune will be completed by HP.

You will now be asked if you wish to import Assets from Intune Groups, or to import all of your assets.

We recommend you use the Group functionality, as this allows you to only provide HP the devices you wish to collect warranty information on. Only use full import if you really want every device in HP Workforce Experience as it is vendor agnostic and will collect all competing vendor devices.

We shall continue using Group import only.

When you click on Import assets only from Intune groups, you will be presented with a full list of all your groups in Intune. You can filter out the groups you want to import and you can import multiple groups. Select the groups you want to import and click Import.

Intune will now begin importing your selected devices. You will receive a notification on begin and completion of the import.

You can also check progress by navigating to the logs link on the left hand side.

Asset Enrolment

To enrol your device by Asset Enrolment, please use the following HP documentation to distribute the agent.

Once the devices are imported, HP Workforce Experience will begin collecting warranty information. This process can take some time, depending on how many devices you have imported.

Collecting Warranty

Collecting warranty in Advanced Insights works in the same way as the other providers, but you will need to log into HP on bulk caching.

Navigate to the warranty dashboard.

To begin, click the "Bulk Processing" statistic to begin re-caching warranty.

You will be asked to log in to HP, click yes and Advanced Insights will go to HP to log in.

If you receive a redirect url is incorrect error. Please go back to your developer app and check the redirect url provided.

Once you have logged in, HP will redirect you back to Advanced Insights and warranty will begin caching warranty data.

US portal:

EU portal:

🔧
https://admin.hp.com/
https://eu.admin.hp.com/
Via SCCM
Via Intune
https://developers.hp.com/
https://developers.hp.com/group/1275/manage-credentials/apis
Link location to create api credentials
HP enrolment error
Credentials creation form
Complete example of credentials creation
Green banner showing creation was successful
App listing with newly created app
App details page
Settings page in Advanced Insights
HP Workforce Experience welcome page
Sign up or login using either a Microsoft Account to or HPID account
Create HP Workforce Experience Account
Account creation dialog
Accepting the ToS
HP Workforce Experience homepage with assets link highlighted
Assets page with assets imported
Add button for device import
The import modal, please click Intune Import then next
Location of tenant domain name, via Intune portal.
Adding our tenant domain name to HP.
Permissions required by HP.
Filtered group for HP devices only
Warranty dashboard
HP login warning
HP Warranty data listed in Advanced Insights
This image showcases the Hp Proactive Insights API web page, with the error You do not have appropriate permissions (role) to access any of this Tech Groups published Apis