Applies to: Patch My PC Cloud
If a parent Patch My PC (PMPC) Cloud Managed Service Provider (MSP) company no longer wants to manage a child company, they can remove the Intune connection and then delete the company.
Important
You cannot delete a child company:
If at least one user/group in that company is not assigned the Full Admin with Access Management user role.
Finally, if any Custom Apps for MSPs have been shared with and deployed from a child company, either unlinking or deleting a child company (either from the parent or child company), will:
Delete the Custom App from the App Catalog of the child company.
Delete any active deployments of the relevant Custom Apps.
To remove the Intune connection for a Child Company:
On the parent company, sign in as a user who is either a Full Admin or Full Admin with Access Management.
Navigate to the MSP Customers node.
Click your user name in the top right-hand corner.
Select the child company to switch to.
The portal refreshes to show the child company has been selected as the Managed By <msp_name> indicator is shown in the header.
This user should be assigned the Full Admin with Access Management role as they will be responsible for the ongoing management of the child company once the parent company no longer manages it.
Navigate to Settings | Environments.
Click Delete beside Intune.
On the Are you sure you want to disconnect Intune popup, click OK.
The portal refreshes to show that the Intune connection has been deleted and the Success – Intune disconnected notification is displayed.
Once the Intune connection for a Child Company has been removed, to delete a child company from a parent company:
On the parent company, sign in as a user who is either a Full Admin or Full Admin with Access Management.
Navigate to the MSP Customers node.
On the Are you sure you want to delete <child_company_name> customer dialog box, click Yes.
The portal refreshes to show the child company has been deleted and the Success – Customer <child_company_name> deleted notification is shown.
If a child company no longer wishes to be managed by a parent MSP company, it can be unlinked from the parent MSP company.
To unlink a child company from a parent MSP company:
Verify the parent MSP company has created at least one user in the child company (by following the Invitation from an Administrator process). This user should be assigned the Full Admin with Access Management role as they will be responsible for the ongoing management of the child company once the parent company no longer manages it.
Sign in to the child company using a user with either the Full Admin or Full Admin with Access Management role.
Navigate to Settings | Company.
Scroll down to the Your company is managed by an MSP (Managed Service Provider) section, then click Unlink MSP.
On the Are you sure you want to Disconnect MSP dialog box, click Yes.
The Customer <parent_company_name> notification is displayed and you will prompted to enter a non-MSP+ license for the child company as it has been disconnected from the parent MSP company.
Enter the license key and click Activate Now.
On the You have successfully activated your license popup, click Close.
The following event is created on the parent MSP company so they know a user at the child site has unlinked the child company from the parent company:
Managed Company Relationship for <child_company_name> Removed by <user_name>
Also, the child company is automatically deleted from the parent company.