Resources

Applies to: Patch My PC Publisher

Whether you're evaluating the Publisher, planning deployment, or optimizing an existing environment, multiple resources are available to support you.

Live Demo

A live demo provides a guided walkthrough of the Publisher tailored to your environment and use case. This is ideal for teams evaluating the product, reviewing architecture, or exploring specific scenarios such as ConfigMgr, WSUS, or Intune integration.

You can ask questions in real time with an engineer and see how the Publisher fits into your existing processes.

To schedule a live demo with an engineer, visit https://patchmypc.com/demo

Guided Setup Call

A guided setup call is designed for customers installing the Publisher for the first time or migrating an existing installation.

During this session, an engineer will assist with:

• Installation validation

• Integration with WSUS, ConfigMgr, and/or Intune

• Initial publishing configuration

• Best practice alignment for new deployments

This session focuses on getting the Publisher correctly installed and integrated into your environment.

Note

A guided setup call assists with initial installation and configuration and is not intended for technical troubleshooting or support. We cannot guarantee that the appropriate support resources will be available if used for that purpose.

For technical issues, application-specific problems, or deployment failures, please contact Support to ensure proper case routing and engineer assignment.

To schedule a guided setup call with an engineer, visit https://patchmypc.com/setup-call

Environment Review

Environment Review calls are designed to provide a proactive review of your current Publisher configuration and to answer product-related questions. During the session, an engineer can help you validate best practices, discuss new features, and provide reassurance that your configuration aligns with recommended guidance.

Note

Environment Review calls are not intended for technical support or break/fix troubleshooting, and we cannot guarantee that the appropriate support resources will be available if used for that purpose.

For technical issues, application-specific problems, or deployment failures, please contact Support to ensure proper case routing and engineer assignment.

To schedule an environment review call with an engineer, visit https://patchmypc.com/environment-review-call

Learning Hub

The Patch My PC Learning Hub is designed to provide structured, engineer-led guidance across Patch My PC products, Intune and ConfigMgr. It reflects our commitment to delivering high-quality experiences by intentionally lowering the barrier to learning.

The Learning Hub offers practical tutorials, best practice guidance, and real-world implementation walkthroughs to help customers build confidence and operational maturity. Content is created by experienced engineers who work directly with customers, ensuring that guidance reflects real deployment scenarios and common challenges.

For more information, visit https://patchmypc.com/learning-hub

YouTube

Our YouTube channel includes feature deep dives, recorded webinars, walkthroughs, and practical demonstrations of real-world scenarios.

For more information, visit https://www.youtube.com/channel/UCT9BKiLpbO1pGxXsU1-_zBg

Knowledge Base

Our Knowledge Base contains detailed technical documentation, configuration guidance, and troubleshooting articles across Patch My PC products and supported platforms. It includes product-specific nuances, platform integration guidance for Intune, ConfigMgr, and WSUS, and vendor-specific considerations that commonly arise in real-world deployments.

Many articles are based on patterns and scenarios frequently encountered by our Support team. This makes the Knowledge Base a valuable source of practical expertise, especially when navigating edge cases, advanced configurations, or vendor-specific behavior.

For more information, visit https://patchmypc.com/kb

Blog

The Patch My PC Blog provides deeper technical dives, industry-focused insights, and guidance related to evolving platform capabilities and product functionality. It is where we share detailed analysis, implementation recommendations, and commentary on changes across Intune, ConfigMgr, WSUS, and the broader endpoint management ecosystem.

In addition to feature announcements and catalog updates, the blog often explores platform-specific behavior, architectural considerations, and real-world deployment strategies. If you’re looking for context, technical depth, or perspective beyond step-by-step documentation, the blog is a valuable resource.

For more information, visit https://patchmypc.com/blog

Support

Our Support team is made up of experienced engineers, including former administrators, MVPs, and seasoned systems professionals with deep expertise in Patch My PC products, ConfigMgr, Intune, and WSUS.

When you open a support case, your request is triaged and routed to the engineer best suited to address your specific issue or question. This ensures you are connected with the right expertise the first time, whether the matter involves publishing workflows, platform integration, deployment behavior, or environment-specific troubleshooting.

When submitting a case, including relevant log files significantly increases the speed of resolution. Our engineers work with Publisher, ConfigMgr, WSUS, and Intune logs daily and can quickly interpret patterns and pinpoint issues. Providing logs upfront often eliminates back-and-forth communication and accelerates root cause identification.

To explorer the different support resources or to log a case and work with our support team, visit https://patchmypc.com/support