Why is the “Edit” button disabled beside a Managed App?

How to resolve the issue of the Edit button being disabled beside a Managed app in the Patch My PC Cloud portal

SYMPTOMS

I have signed into the Patch My PC (PMPC) Cloud portal and navigated to the Discovery node, followed by the Managed tab.

I see the list of my managed apps, but why is the Edit button beside my app greyed out?

CAUSE

This can occur for several reasons, including:

  • The Status of the app is not showing as Success (it is in a In Progress, Failed or Retrying state).

  • The signed in user does not have permission to edit deployments.

  • Your PMPC Cloud portal license has expired.

RESOLUTION

To resolve this issue:

  1. Check the Status of the relevant deployment. If it is showing as Failed, follow the Troubleshooting an Intune Apps Deployment process.

  2. Verify the user has not been assigned the Custom App Admin user role, as this role cannot edit deployments.

  3. Follow the Managing your License process to verify your license is still valid.

Note

If you have any feedback or comments on our docs, please email docs@patchmypc.com.

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