# “You currently have only one user with Access Management privileges” error in Cloud

*Applies to: Patch My PC Cloud*

### SYMPTOMS

Why do I see the following message at the top of my screen when signing into the Patch My PC (PMPC) Cloud portal?

**You currently have only one user with Access Management privileges. To prevent access issues please add a second user with Access Management privileges.**

<figure><img src="https://3773699522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX7dvS0r_4fc0AikgJS%2Fuploads%2FlDhLLmiJt9JhZupHRhn2%2Fimage.png?alt=media&#x26;token=f26c5678-b076-49e3-9411-c3cc1bf9843d" alt="PMPC Portal showing the “You currently have only one user with Access Management privileges” message"><figcaption></figcaption></figure>

### CAUSE

This problem occurs because, as the message states, your environment only has a single user configured with Access Management privileges.&#x20;

If, for some reason, this person leaves or forgets their password, you will be unable to access your environment.

### RESOLUTION

To resolve this issue, click **Fix Access** and follow the [Add Users](https://docs.patchmypc.com/patch-my-pc-cloud/manage/manage-settings/manage-cloud-users/add-a-cloud-user) process.

This message will disappear once you have at least two users with Access Management privileges.