# Why is the “Add” button unavailable in the Cloud portal? *Applies to: Patch My PC Cloud* ### SYMPTOMS I am trying to add a new Entra ID Security Group to the Patch My PC (PMPC) Cloud portal, but the **Add** button on the Users page is greyed out.
'Add' button greyed out
### CAUSE This could be caused by: * Your PMPC Cloud company is not connected to Intune. * You have already added ten Entra ID Security Groups to your PMPC Cloud company, which is the maximum we currently support. ### RESOLUTION Possible ways to resolve this issue are: * Follow the [Manage Intune tenants](broken://pages/RoXhXa1jcXhIcPcKJk05) process to check that your PMPC Cloud company is connected to Intune. * Remove an existing group and replace it with the group you are trying to add. * Add the users of the new group you are trying to add to another Entra ID Security Group that has already been added to the portal. * Add the group you are trying to add to another Entra ID Security Group in Entra ID with the same permissions. * Add the members of the new/existing group(s) as direct users into the portal directly by following the [Add a User](/patch-my-pc-cloud/manage/settings/users/add-user.md) process. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.patchmypc.com/patch-my-pc-cloud/troubleshoot/users/why-is-the-add-button-unavailable-in-the-cloud-portal.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.