# Why don’t I see the “Users” node in the Cloud portal?

*Applies to: Patch My PC Cloud*

### SYMPTOMS

I have signed into the Patch My PC (PMPC) Cloud portal, but I don’t see the **Users** node.

<figure><img src="https://3773699522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX7dvS0r_4fc0AikgJS%2Fuploads%2FomxRkGRBhJ1mf38P6SLf%2Fimage.png?alt=media&#x26;token=39703f6c-9c56-4174-9854-09db44288de9" alt="No “Users” menu"><figcaption></figcaption></figure>

### CAUSE

This is because your portal account has not been granted **Access Management** privileges.

### RESOLUTION

To resolve this issue, ask a user with **Access Management** privileges to follow the [Managing Access Management privileges for a User](https://docs.patchmypc.com/manage/manage-settings/manage-cloud-users/modify-a-cloud-user#managing-access-management-privileges-for-a-user) process in the [Modify a User](https://docs.patchmypc.com/patch-my-pc-cloud/manage/manage-settings/manage-cloud-users/modify-a-cloud-user) article.

Once you have granted the user **Access Management** privileges, if they refresh their portal the **Users** node appears.

<figure><img src="https://3773699522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX7dvS0r_4fc0AikgJS%2Fuploads%2Ft75YIFaDaXdikeaZvm5I%2Fimage.png?alt=media&#x26;token=be150490-56c8-4f76-84f3-56a789ed0043" alt="“Users” menu now visible"><figcaption></figcaption></figure>