# Why don’t I see the “Users” node in the Cloud portal?

*Applies to: Patch My PC Cloud*

### SYMPTOMS

I have signed into the Patch My PC (PMPC) Cloud portal, but I don’t see the **Users** node.

<figure><img src="/files/0adnF7sjWcDZRKKFz6ke" alt="No “Users” menu"><figcaption></figcaption></figure>

### CAUSE

This is because your portal account has not been granted **Access Management** privileges.

### RESOLUTION

To resolve this issue, ask a user with **Access Management** privileges to follow the [Managing Access Management privileges for a User](/patch-my-pc-cloud/manage/settings/users/modify-user.md#managing-access-management-privileges-for-a-user) process in the [Modify a User](/patch-my-pc-cloud/manage/settings/users/modify-user.md) article.

Once you have granted the user **Access Management** privileges, if they refresh their portal the **Users** node appears.

<figure><img src="/files/JtQvdAhyPKSUyK7qj4vy" alt="“Users” menu now visible"><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.patchmypc.com/patch-my-pc-cloud/troubleshoot/users/why-dont-i-see-the-users-node-in-the-cloud-portal.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.