# “The service is currently unavailable in the \<region\_code> region” error in Cloud

*Applies to: Patch My PC Cloud*

### SYMPTOMS

When I’m trying to sign into the Patch My PC (PMPC) portal, the following message appears:

**The service is currently unavailable in the <*****region\_code*****> region.**

<figure><img src="https://3773699522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX7dvS0r_4fc0AikgJS%2Fuploads%2FoEpMGizMUmyg97DTpQGL%2Fimage.png?alt=media&#x26;token=10279aae-4482-4673-bb3e-eca77f3c6fa6" alt="&#x27;The service is currently unavailable in the <region_code> region&#x27;" width="563"><figcaption></figcaption></figure>

### CAUSE

This message appears if, for some reason, the region hosting your PMPC Cloud company is unavailable.

### RESOLUTION

There is no action on your part. Once we resolve the issue, this notification will automatically disappear and you will be able to sign in to the PMPC Cloud portal.

{% hint style="info" %}
**Note**

If you are currently signed into a company in one region and you have a company in a different region that is currently inaccessible (as that region is currently down), you will see the following banner notification in the portal:

**The service is currently unavailable in the <*****region\_code*****> region. We are actively working to resolve this issue.**

![“The service is currently unavailable in the \<region\_code> region. We are actively working to resolve this issue” banner notification](https://3773699522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX7dvS0r_4fc0AikgJS%2Fuploads%2FXj9MC9NCDLe5Oo00dPUT%2Fimage.png?alt=media\&token=1feedac5-e7ba-46a9-887a-a4e4117db449)

Again, there is no action on your part. Once we resolve the issue, this banner notification will automatically disappear.
{% endhint %}

{% hint style="danger" %}
**Important**

Please read the **IMPORTANT** message on this screen about **NOT** creating a new company in the unaffected region during the outage, as doing so will cause issues when the affected region recovers. If you have any questions please contact support.

![Important message](https://3773699522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX7dvS0r_4fc0AikgJS%2Fuploads%2FpWIZWxAfhP5WixnXM9ES%2Fimage.png?alt=media\&token=162d8365-3059-46ee-93ae-bdce89b378d5)

{% endhint %}