# "Unable to disconnect this customer as they do not have a user with the Full Admin..." Cloud error *Applies to: Patch My PC Cloud* ### SYMPTOMS Why, when I try to disconnect a child company from its parent Managed Service Provider (MSP) Patch My PC (PMPC) Cloud company, do I see the following error: **Unable to disconnect this customer as they do not have a user with the Full Admin with Access Management role.** ### CAUSE This message is telling you that in the child company you are trying to disconnect from, there are no users assigned the **Full Admin with Access Management** user role. If we allowed you to proceed with the disconnection, no one would be able to access and administer the child company. ### RESOLUTION To resolve this issue, ensure at least one user/group is assigned the **Full Admin with Access Management** user role at the child company. Once this exists, you will be able to disconnect the child company. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.patchmypc.com/patch-my-pc-cloud/troubleshoot/managed-service-provider/unable-to-disconnect-this-customer-as-they-do-not-have-a-user-with-the-full-admin...-cloud-error.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.