"Unable to disconnect this customer as they do not have a user with the Full Admin..." Cloud error

Applies to: Patch My PC Cloud

SYMPTOMS

Why, when I try to disconnect a child company from its parent Managed Service Provider (MSP) Patch My PC (PMPC) Cloud company, do I see the following error:

Unable to disconnect this customer as they do not have a user with the Full Admin with Access Management role.

CAUSE

This message is telling you that in the child company you are trying to disconnect from, there are no users assigned the Full Admin with Access Management user role. If we allowed you to proceed with the disconnection, no one would be able to access and administer the child company.

RESOLUTION

To resolve this issue, ensure at least one user/group is assigned the Full Admin with Access Management user role at the child company. Once this exists, you will be able to disconnect the child company.