> For the complete documentation index, see [llms.txt](https://docs.patchmypc.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.patchmypc.com/patch-my-pc-cloud/troubleshoot/managed-service-provider/error-downgrading-from-an-msp-plus-license-is-currently-not-supported..md).

# "Error - Downgrading from an MSP Plus license is currently not supported" in Patch My PC Cloud

*Applies to: Patch My PC Cloud*

### SYMPTOMS

Why after downgrading my MSP Patch My PC (PMPC) Cloud license, do I get the following error?:

**Error**

**“Downgrading from an MSP Plus license is currently not supported. Please contact <support@patchmypc.com> for further assistance."**

<figure><img src="https://3773699522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX7dvS0r_4fc0AikgJS%2Fuploads%2FU7f3DpDNV1SFsExattFI%2Fimage.png?alt=media&amp;token=8d294a23-406a-4c1c-92e8-db188f041856" alt="Error “Downgrading from an MSP Plus license is currently not supported. Please contact support@patchmypc.com for further assistance.&#x22;" width="563"><figcaption></figcaption></figure>

### CAUSE

You are seeing this error as we currently do not support downgrading an MSP license to a different license level, such as Enterprise Plus or Enterprise Premium.

### RESOLUTION

The workaround to this issue is:

1. [Remove all of the companies](/patch-my-pc-cloud/managed-service-provider-feature/managed-service-provider-administration/manage-msp-companies/remove-a-company-from-being-managed-cloud-msp.md) being managed by this MSP license.
2. [Delete the company](/patch-my-pc-cloud/manage/settings/company-settings/delete-company.md) you no longer wish to be an MSP.
3. [Onboard a new company](/patch-my-pc-cloud/onboard-cloud.md) to PMPC Cloud.
4. Onboard the new company to [Intune Apps](/patch-my-pc-cloud/intune-apps/onboard-to-intune-apps.md) and use the new downgraded license.


---

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