# “Customer has active connections. Please disconnect them first in order to delete the company” error

*Applies to: Patch My PC Cloud*

### SYMPTOMS

I am trying to delete a child Patch My PC (PMPC) Cloud company of a Managed Service Provider (MSP) company.

However, when I try, I get the following error:

**Error**

**Customer has active connections. Please disconnect them first in order to delete the company**

<figure><img src="/files/VZcFOtHJ1gOLe2rQfEGp" alt="“Customer has active connections. Please disconnect them first in order to delete the company” error" width="548"><figcaption></figcaption></figure>

### CAUSE

This is because the child company has an active Intune connection.

### RESOLUTION

To resolve this issue:

1. Switch to the child company.
2. Follow the [Deleting an Intune tenant connection](broken://pages/RoXhXa1jcXhIcPcKJk05#deleting-an-intune-tenant-connection) process, after which you will be able to [delete the child company](/patch-my-pc-cloud/managed-service-provider-feature/managed-service-provider-administration/manage-msp-companies/remove-a-company-from-being-managed-cloud-msp.md#delete-a-child-company).


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