# “Customer has active connections. Please disconnect them first in order to delete the company” error

*Applies to: Patch My PC Cloud*

### SYMPTOMS

I am trying to delete a child Patch My PC (PMPC) Cloud company of a Managed Service Provider (MSP) company.

However, when I try, I get the following error:

**Error**

**Customer has active connections. Please disconnect them first in order to delete the company**

<figure><img src="https://3773699522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX7dvS0r_4fc0AikgJS%2Fuploads%2Fxw44xLxMzY9lWFgaE52I%2Fimage.png?alt=media&#x26;token=f31df83e-5e05-49ee-a46e-42e9260dd70e" alt="“Customer has active connections. Please disconnect them first in order to delete the company” error" width="548"><figcaption></figcaption></figure>

### CAUSE

This is because the child company has an active Intune connection.

### RESOLUTION

To resolve this issue:

1. Switch to the child company.
2. Follow the [Deleting an Intune tenant connection](https://docs.patchmypc.com/manage/deprecated-and-non-public-manage-your-environments-in-cloud/deprecated-and-non-public-manage-cloud-intune-tenants#deleting-an-intune-tenant-connection) process, after which you will be able to [delete the child company](https://docs.patchmypc.com/managed-service-provider-feature/managed-service-provider-administration/manage-msp-companies/remove-a-company-from-being-managed-cloud-msp#delete-a-child-company).