# "Tenant recovery has been disabled for this account" error when trying to recover a Cloud Company

*Applies to: Patch My PC Cloud*

### SYMPTOMS

When I attempt to recover my Patch My PC (PMPC) Cloud Company by running through the [Recover Your Company](https://docs.patchmypc.com/patch-my-pc-cloud/manage/manage-settings/company-settings/recover-company) process, after selecting the relevant company from the **Company to Claim** dropdown, I see the following:

**Tenant recovery has been disabled for this account. Please contact support to disconnect your Intune tenant.** [**support@patchmypc.com**](mailto:support@patchmypc.com)

<figure><img src="https://3773699522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX7dvS0r_4fc0AikgJS%2Fuploads%2F39E2PaADgqolYwRM2X2z%2Fimage.png?alt=media&#x26;token=8c762ea3-ed28-4f78-8350-de0c56190105" alt="Tenant recovery has been disabled for this account. Please contact support to disconnect your Intune tenant. support@patchmypc.com"><figcaption></figcaption></figure>

### CAUSE

This is because **Tenant Recovery** has been disabled for this company.

### RESOLUTION

As Tenant Recovery has been disabled for this company, you will be unable to recover access to it. We will also be unable to recover access to it.

Please raise a support ticket so that we can disconnect the relevant Intune tenant to allow you to re-use it with a different PMPC Cloud company you do have access to.