# "Error - Claim Ownership Failed" when trying to recover a Cloud Company

*Applies to: Patch My PC Cloud*

### SYMPTOMS

I can no longer access my Patch My PC (PMPC) Cloud Company as the only admin has left and no other users have been created with the **Full Admin with Access Management** role.

I have tried running through the [Recover Your Company](https://docs.patchmypc.com/patch-my-pc-cloud/manage/manage-settings/company-settings/recover-company) process, but after entering the requested information, I see the following:

**Error**

**Claim Ownership Failed**

<figure><img src="https://3773699522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX7dvS0r_4fc0AikgJS%2Fuploads%2Fzymqur7co5cKAgPu5hR6%2Fimage.png?alt=media&#x26;token=151dbd5a-1b31-4aee-a1c8-2ae2401a9bf9" alt="“Error - Claim Ownership Failed”"><figcaption></figcaption></figure>

### CAUSE

This error can occur for several reasons, such as:

1. You have entered invalid data to attempt the recovery.
2. You are trying to recover a PMPC Company from the wrong Entra ID tenant.

### RESOLUTION

To resolve this issue:

1. Verify you are entering the right values in the correct fields of the **Claim Ownership** wizard.
2. Verify that the last five characters shown for the company you are trying to recover match the last five characters of the Entra ID tenant (the **Directory (tenant) ID**).

{% hint style="warning" %}
**Important**

You only have three attempts to complete the **Claim Ownership** wizard. After the third failed attempt, you will see the following error:

**You've reached the maximum number of claim ownership attempts. Please try again later.**

You will be locked out and prevented from attempting the recovery for 12 hours.
{% endhint %}