Recover an MSP Patch My PC Cloud Company

Applies to: Patch My PC Cloud

Note

If you are trying to recover a non-MSP Patch My PC (PMPC) Cloud Company, you should follow the Recover your Patch My PC Cloud Company process.

When a Managed Service Provider (MSP) adds a new Child MSP Patch My PC (PMPC) Cloud company, it is created without any user accounts.

When a user attempts to sign in to a Child MSP company for which they have no user account, they will see the company listed on the Select the Company You Want to Sign In To screen and have the option to Request Access.

However, if the Child MSP Company does not contain at least one user assigned the Full Admin and Access Management user role, the user requesting access will see the No Active Administrator dialog box.

At this point, they have three options:

• Click Cancel to close this dialog box.

• Click Contact Support to open a support case with us, asking for assistance.

• Click recover your company, to start the Claim Ownership wizard, then follow the Recovering a Company section of Recover your Patch My PC Cloud Company.

Important

To use this option, the Enable Company Recovery setting must have been enabled for this company.

If this option has not been enabled for the Company, the No Active Administrator dialog shown below is displayed, stating that all access has been lost to this company.

If the user at the MSP Parent Company still has access to the Child Company, they can either Enable Company Recovery for the Child Company, which will allow the company to be recovered, or they can create a user account in the Child Company for the user requesting access.