> For the complete documentation index, see [llms.txt](https://docs.patchmypc.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.patchmypc.com/patch-my-pc-cloud/managed-service-provider-feature/managed-service-provider-administration/manage-msp-companies/recover-an-msp-patch-my-pc-cloud-company.md).
# Recover an MSP Patch My PC Cloud Company
*Applies to: Patch My PC Cloud*
{% hint style="info" %}
**Note**
If you are trying to recover a non-MSP Patch My PC (PMPC) Cloud Company, you should follow the [Recover your Patch My PC Cloud Company](/patch-my-pc-cloud/manage/settings/company-settings/recover-company.md) process.
{% endhint %}
When a Managed Service Provider (MSP) [adds a new Child MSP Patch My PC (PMPC) Cloud company](/patch-my-pc-cloud/managed-service-provider-feature/managed-service-provider-administration/manage-msp-companies/add-a-company-to-manage-cloud-msp.md), it is created without any user accounts.
When a user attempts to sign in to a Child MSP company for which they have no user account, they will see the company listed on the **Select the Company You Want to Sign In To** screen and have the option to **Request Access**.
However, if the Child MSP Company does not contain at least one user assigned the **Full Admin and Access Management** user role, the user requesting access will see the **No Active Administrator** dialog box.
At this point, they have three options:
* Click **Cancel** to close this dialog box.
* Click **Contact Support** to open a support case with us, asking for assistance.
* Click **recover your company**, to start the **Claim Ownership** wizard, then follow the [Recovering a Company](/patch-my-pc-cloud/manage/settings/company-settings/recover-company.md#recovering-a-company) section of [Recover your Patch My PC Cloud Company](/patch-my-pc-cloud/manage/settings/company-settings/recover-company.md).
{% hint style="danger" %}
**Important**
To use this option, the [Enable Company Recovery](/patch-my-pc-cloud/manage/settings/company-settings/company-recovery.md) setting must have been enabled for this company.
If this option has not been enabled for the Company, the **No Active Administrator** dialog shown below is displayed, stating that all access has been lost to this company.
{% endhint %}
If the user at the MSP Parent Company still has access to the Child Company, they can either [Enable Company Recovery](/patch-my-pc-cloud/manage/settings/company-settings/company-recovery.md) for the Child Company, which will allow the company to be recovered, or they can create a user account in the Child Company for the user requesting access.
---
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