# Grant Patch My PC Support access to your Cloud portal

*Applies to: Patch My PC Cloud*

You can grant Patch My PC (PMPC) support access to your portal to help troubleshoot issues.

To change the access level granted to PMPC to your portal: 

1. Navigate to **Settings | Company**.
2. Scroll down to the **Customer Support** section.

<figure><img src="/files/7PdSZlSPyBp2o5I82Fs0" alt="Scrolling down to the “Customer Support” section." width="563"><figcaption></figcaption></figure>

3. Slide the **Grant Access** slider to the right to allow PMPC Support to access your portal.

<figure><img src="/files/7x7NgSkk0WsdsGWPlcVk" alt="Sliding the “Grant Access” slider to the right to allow PMPC Support to access your portal." width="563"><figcaption></figcaption></figure>

4. Select the amount of time you wish to grant access to our support team from the **Access period** dropdown if you want to be longer than the default of **1 day**.

<figure><img src="/files/XFp6QQtZ5DbQYvzhS2gw" alt="Select the amount of time to grant our support team access from the &#x22;Access period&#x22; dropdown" width="563"><figcaption></figcaption></figure>

5. Select the relevant level of access you want to grant from the **Access Type** dropdown:
   1. **Cloud Admin Read Only –** PMPC Support can only see your portal but cannot make any changes.
   2. **Full Admin –** PMPC Support can impersonate you and have full access to your portal.

{% hint style="warning" %}
**Important**

**Full Admin** does not include access management, i.e., PMPC cannot invite another user to your company on your behalf. Also, any actions PMPC perform are logged in the **Events** area, where you can review them as required.
{% endhint %}

<figure><img src="/files/O7KavCAY0EZuerQsA2Ge" alt="“Access type” dropdown" width="563"><figcaption></figcaption></figure>

6. Click **Save** to save your changes.

<figure><img src="/files/lyuLhTvBuXB71J1317Jp" alt="Clicking “Save” to save your changes." width="563"><figcaption></figcaption></figure>

The **Success - Company information updated** notification is shown.

<figure><img src="/files/kZrr7SZ2adc5ox0qvdTT" alt="“Success - Company information updated” notification" width="563"><figcaption></figcaption></figure>

The timer now begins counting down. You can click **Edit** to amend it as required or even revoke access if your issue is resolved before the timer expires.

<figure><img src="/files/RWhlAzsGAc8SjzSSBWSd" alt="Access timer counting down" width="563"><figcaption></figcaption></figure>


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