> For the complete documentation index, see [llms.txt](https://docs.patchmypc.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.patchmypc.com/patch-my-pc-cloud/troubleshoot/users/why-is-the-add-button-unavailable-in-the-cloud-portal.md).

# Why is the “Add” button unavailable in the Cloud portal?

*Applies to: Patch My PC Cloud*

### SYMPTOMS

I am trying to add a new Entra ID Security Group to the Patch My PC (PMPC) Cloud portal, but the **Add** button on the Users page is greyed out.

<figure><img src="https://3773699522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX7dvS0r_4fc0AikgJS%2Fuploads%2FSvzud1YKPsiE997j5Aog%2Fimage.png?alt=media&amp;token=c5c4d936-a861-4c93-863b-2847728d5376" alt="&#x27;Add&#x27; button greyed out" width="376"><figcaption></figcaption></figure>

### CAUSE

This could be caused by:

* Your PMPC Cloud company is not connected to Intune.
* You have already added ten Entra ID Security Groups to your PMPC Cloud company, which is the maximum we currently support.

### RESOLUTION

Possible ways to resolve this issue are:

* Follow the [Manage Intune tenants](broken://pages/RoXhXa1jcXhIcPcKJk05) process to check that your PMPC Cloud company is connected to Intune.
* Remove an existing group and replace it with the group you are trying to add.
* Add the users of the new group you are trying to add to another Entra ID Security Group that has already been added to the portal.
* Add the group you are trying to add to another Entra ID Security Group in Entra ID with the same permissions.
* Add the members of the new/existing group(s) as direct users into the portal directly by following the [Add a User](/patch-my-pc-cloud/manage/settings/users/add-user.md) process.


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