Getting Started
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  • 🔧Installation Guides
    • Advanced Insights & Patch Insights
      • Requirements
        • Certificate Requirements
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      • Download and Install
        • SSL Certificate Configuration
        • Advanced Insights SQLite Database
        • IIS Configuration selection
        • Install Summary
        • Completion
      • Upgrading Advanced Insights
        • Upgrading to Advanced Insights 2.1 and later from 1.0.x and 2.0.x versions
      • Modify Advanced Insights
        • Modify SSL Certificate
        • Modify Network Port
        • Password reset
        • Modify IIS App Pool Identity
      • Uninstalling Advanced Insights
      • Backup and Restore of your Advanced Insights Configuration
      • SQL Permissions
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      • First Use Experience
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      • Advanced Insights Inventory Extensions
        • Description
        • Custom Client Actions
        • WMI Class Definitions
      • External Services Dell Warranty API
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      • Microsoft Updates Inventory
      • Active Directory Integration & RBAC
      • Active Directory Group to Role Assignment
      • Azure AD (Entra ID) Authentication
      • Requirements for Remote Control
      • Launching Remote Control of a Client
      • Configuration Manager Console Extension
      • Custom Dashboards
        • Creating your first Custom Dashboard
        • Editing a Custom Dashboard
        • Sharing a Custom Dashboard
      • Dashboard Guides
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      • Advanced Insights Log Collector
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      • Two Factor Auth
      • Telemetry Data collected by Advanced Insights
    • Configuration Manager
      • Requirements
      • Download and Install
      • License Key
      • Certificate Configuration
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      • ConfigMgr Apps
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      • Alerts
      • Advanced
    • Intune
      • Requirements
      • Download and Install
      • License Key
      • Azure App Registration
      • Intune Apps
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      • Sync Schedule
      • Alerts
      • Advanced
    • WSUS Standalone
      • Requirements
      • Download and Install
      • License Key
      • Certificate Configuration
      • Enable Standalone WSUS Mode
      • Updates
      • Sync Schedule
      • Verify Third-Party Updates Appear in WSUS Console
      • Alerts
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    • Patch My PC Cloud
      • Release Notes
      • Requirements
      • Onboard to Patch My PC Cloud
      • Deployments
        • Deployment Overview
        • Deploy an App
          • General Information
          • Configurations (optional)
            • Scripts (optional)
            • Install Parameters (optional)
            • Dependencies (optional)
            • Role Scope Tags (optional)
            • Extra Files (optional)
            • Categories (optional)
            • ESP Profiles (optional)
            • Return Codes (optional)
          • Assignments
          • Summary (optional but recommended)
        • Deploy the same App with multiple configurations
        • Create a Deployment Without Assignments
        • Use a Template in Deployments
        • Update Rings
          • Update Rings Overview
          • How Update Rings Are Created
          • How the Sync Schedule Affects Update Rings
          • How Update Rings Handle New Versions
          • How Update Rings Affect Dependencies
          • Create Update Rings
          • Edit Update Rings
          • View Update Rings
          • Check if an Update Ring has been created
          • Update an Update Ring
          • Convert Existing Deployments to Use Update Rings
          • Delete Update Rings
        • Monitor a Deployment
        • Manage Updates
          • Pause Updates
          • Resume Updates
          • Sync Now
        • Manage Deployments
          • View a Deployment's Properties
          • Edit a Deployment
          • Recreate a Deployment
          • Sort Deployments
          • Delete a Deployment
      • Events
        • Events Overview
        • Search for an Event
        • Filter Events
        • Export Events
        • Sort Events
        • Find more information about an Event
        • Change the number of Events per page
        • Navigate between pages of Events
        • Events Reference
          • General Events Reference
          • Security Events Reference
      • Discovery
        • Discovery Overview
        • Deploy an Unmanaged app
        • Manage Managed Apps
        • Refresh Discovery Data
        • Discovery Managed Apps Reference
      • Administration
        • Manage your Company
          • Enable Preview Features
          • Grant Patch My PC Support access to your portal
          • Delete your Company
          • Recover Your Company
          • Company Reference
        • Manage Users
          • Add a User
          • Using Entra ID Security Groups
            • Add an Entra ID Group
            • View an Entra ID Group's Membership
            • Modify an Entra ID Group
            • Remove an Entra ID Group
          • Modify a User
          • Delete a User
          • Manage Access Requests
            • Approve an Access Request
            • Reject an Access Request
          • Manage Invitations
            • Accept an Invitation
            • Copy an Invitation’s link
            • Resend an Invitation
            • Delete an Invitation
          • User Roles Reference
        • Manage your Environments
          • Manage Intune tenants
          • Manage your License
          • Rename your Environment
        • Manage Connections
          • Add a Connection
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          • Delete a Connection
        • Manage Branding
          • Add Branding
          • Modify Branding
          • Recreate Branding
          • Branding V2
            • Add Branding V2
            • Modify/Recreate Branding V2
            • Delete Branding V2
            • Managing Localizations V2
            • Default Language Notifications
        • Manage Notifications
          • Add a Notification
          • Create a Webhook notification
          • Create a Microsoft Teams Webhook Notification
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          • Create an Email notification
          • Modify a Notification
          • Delete a Notification
          • Notifications Reference
            • Test a Microsoft Teams Webhook Notification
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            • Test an Email Notification
          • Webhooks Reference
            • Create a Microsoft Teams Webhook
            • Create a Slack Webhook
        • Manage Naming Conventions
          • Configure Naming Conventions
          • Modify Naming Conventions
        • Manage the Sync Schedule
        • Manage Deployment Templates
          • Add a Template
          • Edit a Template
          • Configure a Default Template
          • Delete a Template
        • Delete the Patch My PC Cloud Enterprise Application
      • Binary Free Apps
        • Binary Free Apps Overview
        • Deploy a Binary Free App
        • Manage New Version Notifications for a Binary Free App
        • Update a Binary Free App
      • Custom Apps
        • Custom Apps Overview
        • Custom Apps Requirements
        • Onboard to Custom Apps
        • Create a Custom App
          • Upload the Primary Installer
          • Extra Folders or Files (optional)
          • General Information
          • Configuration
          • Detection Rules (optional)
          • Summary (optional but recommended)
        • Publish a Custom App
        • Modify a Custom App
        • Update a Custom App
        • Delete a Custom App
        • Custom Apps Reference
          • Add a Folder Structure to a Custom App
          • Find properties for EXE-Based Installers
          • Uninstall a Custom App
      • Intune Apps
        • Intune Apps Overview
        • Intune Apps Requirements
        • Onboard to Intune Apps
          • Onboard to Intune Apps for Custom Apps users
        • Feature Comparison with Publisher
      • macOS Support
        • Filter by OS
        • Deploy a macOS app
      • Managed Service Provider
        • Managed Service Provider Overview
        • Managed Service Provider Requirements
        • License the Managed Service Provider Feature
        • Managed Service Provider Administration
          • Manage MSP Companies
            • Add a Company to Manage
            • Choose a Company to Manage
            • Remove a Company from being Managed
          • Manage MSP Users
          • Manage MSP Deployments
          • Manage MSP Events
          • Manage MSP Notifications
        • MSP Custom Apps
          • Create an MSP Custom App
          • View all MSP Custom Apps
          • Deploy an MSP Custom App
          • Edit an MSP Custom App
          • Update an MSP Custom App
          • Delete an MSP Custom App
        • Non-Replicating MSP Settings
      • Troubleshooting
        • Onboarding
          • “Need admin approval” message when onboarding
          • “Permissions requested” dialog box not shown during Onboarding
        • App Catalog
          • Why is the "Delete" option greyed out for an app?
        • Binary Free Apps
          • “Unable to verify the file you are trying to upload”
        • Branding
          • Why don’t I see the “Branding” node in the portal?
        • Company
          • "Error - Claim Ownership Failed"
          • "Tenant recovery has been disabled for this account"
          • Why can’t I access my Company?
          • Why can’t I Delete my Company?
        • Custom Apps
          • General Custom Apps Troubleshooting
        • Dependencies
          • Why is an app not shown in the “App Dependencies” dropdown?
        • Deployments
          • “500 Internal Server Error” when adding an assignment - why?
          • “A deployment with the same name <deployment_name> already exists”
          • Browser Crashes when uploading a large number of files using the Patch My PC Cloud portal
          • “Group not found” shown for an Assignment of a successful deployment
          • "These settings are locked after deployment to prevent installation issues"
          • Troubleshooting an Intune Apps Deployment
          • "TypeError: Failed to fetch" error when trying to upload a Pre or Post Script
          • Why do I see a yellow exclamation mark ("!") beside a deployment?
          • Why is the “Deploy” button greyed out?
          • Why is “Edit” Unavailable for a Deployment?
        • Discovery
          • Why don’t I see the “Discovery” node in the portal?
          • Why is the “Edit” button disabled beside a Managed App?
        • Environments
          • “Intune connection with the same Id found in another environment”
          • “Need admin approval” message when connecting to Intune
          • Why don't I see the ellipsis to edit my Environment or License?
        • Events
          • Why don’t I see the “Events” node in the portal?
        • Intune
          • What happens if the Patch My PC Cloud Enterprise App is deleted?
        • Licensing
          • "Your license doesn't match the specified SKU"
          • “Your trial has expired”
          • “Your trial license expires in xx days”
        • Managed Service Provider
          • “Customer has active connections. Please disconnect them first in order to delete the company”
          • “Error - Intune connection with the same Id found in another environment!”
          • "Unable to disconnect this customer as they do not have a user with the Full Admin..."
        • Notifications
          • Why don’t I see the “Notifications” node in the portal?
        • Sign in
          • “The service is currently unavailable in the <region_code> region”
        • Update Rings
          • "Error - Editing is not allowed until all rings are created after the configured delay."
        • Users
          • “Unable to change the role of this group as it was not found in Entra ID” error
          • Why don’t I see the “Users” node in the portal?
          • Why is the “Add Group” button unavailable?
          • Why is the “Add Group” button unavailable on the “Available Groups” page?
          • “You currently have only one user with Access Management privileges”
      • Reference
        • About the Patch My PC Code-Signing Certificate
          • Using a Custom Configuration Policy
          • Using a script
        • App Catalog Icon Reference
        • Email Reference
          • Example Access Request Email
          • Example Access Approved Email
          • Example Access Rejected Email
          • Example Account Recovery Email
          • Example Binary Free App Update Email
          • Example Binary Free App Successfully Updated Email
          • Example Invitation Email
          • Example Updates Report Email
        • Entra ID Reference
          • Create an App Registration in Entra ID
          • Delete an App Registration in Entra ID
        • Intune Reference
          • Check App Categories
          • Check Detection Rules
          • Check ESP Profiles
          • Check Return Codes
          • Check Scope Tag Assignments
        • Permissions Reference
          • Permissions required for Patch My PC Cloud
          • Permissions required for Intune Apps
        • Telemetry Data collected by Patch My PC Cloud
        • Unsupported File Names and Extensions
      • Product Limits
      • Glossary
      • Contacting Support
    • Product Reference
      • Language Support in Publisher and PMPC Cloud
  • 💁‍♂️ Get Help
    • Open a Support Case
    • Live Demo, Setup & Review Calls
      • Book a Live Demo
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    • Log Reference Guide
    • MEM Patching Optimizer
      • Requirements
      • Download and Install
      • Running Tests
      • Updates
    • Return on Investment Tool
  • 🔁Release History
    • Advanced Insights Releases
      • Inventory Extension Releases
    • Patch My PC Cloud Releases
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    • ROI Tool Releases
  • 🤝Resources
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Applies to: Patch My PC Cloud

This section contains articles on troubleshooting company-related issues.

  1. 🔧Installation Guides
  2. Patch My PC Cloud
  3. Troubleshooting

Company

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