Why is the “Add” button unavailable in the Cloud portal?

Applies to: Patch My PC Cloud

SYMPTOMS

I am trying to add a new Entra ID Security Group to the Patch My PC (PMPC) Cloud portal, but the Add button on the Users page is greyed out.

CAUSE

This could be caused by:

• Your PMPC Cloud company is not connected to Intune.

• You have already added ten Entra ID Security Groups to your PMPC Cloud company, which is the maximum we currently support.

RESOLUTION

Possible ways to resolve this issue are:

• Follow the Manage Intune tenants process to check that your PMPC Cloud company is connected to Intune.

• Remove an existing group and replace it with the group you are trying to add.

• Add the users of the new group you are trying to add to another Entra ID Security Group that has already been added to the portal.

• Add the group you are trying to add to another Entra ID Security Group in Entra ID with the same permissions.

• Add the members of the new/existing group(s) as direct users into the portal directly by following the Add a User process.