Grant Patch My PC Support access to your portal

Applies to: Patch My PC Cloud

You can grant Patch My PC (PMPC) support access to your portal to help troubleshoot issues.

To change the access level granted to PMPC to your portal:

1. Navigate to Settings | Company.

2. Scroll down to the Customer Support section.

   

3. Slide the Grant Access slider to the right to allow PMPC Support to access your portal.

   

4. Enter the duration you wish to grant this access.

   

Note

Current supported values are a minimum of 4 hours and a maximum of 96 hours. Once the timer countdown expires, access is automatically revoked.

1. Select the relevant level of access you want to grant from the Access Type dropdown:

• Read Only Admin – PMPC Support can only see your portal but cannot make any changes.

• Full Admin – PMPC Support can impersonate you and have full access to your portal.

Important

Full Admin does not include access management, i.e., PMPC cannot invite another user to your company on your behalf. Also, any actions PMPC perform are logged in the Events area, where you can review them as required.

1. Click Save to save your changes.

   

   The Success - Company information updated notification is shown.

   

The timer now begins counting down. You can amend it as required or even revoke access if your issue is resolved before the timer expires.